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CA SDM installation failure on Server2K12 R2

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  • 1.  CA SDM installation failure on Server2K12 R2

    Posted 07-08-2016 07:17 AM

    Hi,

    I am new to the CA Service Desk Manager. When I'm trying to install CA Service Desk Manager 14.1 on Windows Server 2012 R2 standard edition, with a domain user, who have full permission for doing anything, also there is no IT Policy, the installation fails when integrating the products. But if I installed it with a local system administrator, installation completed successfully without any errors. Please see below the attachments ( screenshot & install log )

    So, my question is where is the exact problem? Please help me.

    Attachment(s)

    zip
    install.log.zip   29K 1 version


  • 2.  Re: CA SDM installation failure on Server2K12 R2

    Posted 07-08-2016 08:36 AM

    Hi Tirthankar,

    We always recommend using a local administrator account to do the installation. There are tons of policies that can be in place at the user level even though there are no policies pushed to the box itself, so its very difficult to tell you exactly which one or what setting may be causing the issue for you.  One thing you can also try if you have not already is try using the domain user, but right click on setup.exe and select "run as administrator" - we always recommend doing that on Windows 2008 or 2012 environments.  Give that a try and let us know if that works.

    Thanks,

    Jon I.



  • 3.  Re: CA SDM installation failure on Server2K12 R2

    Broadcom Employee
    Posted 07-08-2016 02:47 PM

    Tirthankar,

     

    Do you have any firewall restrictions on the server?    During the integration step, I see this block

     

    2016/07/08 15.50.30.415 DEBUG [DeployThread: Integrating the Products] [DatabasePersister] Got server details from usp_servers. Record count : 1

    2016/07/08 15.50.30.415 DEBUG [DeployThread: Integrating the Products] [SDMValidator]  Setting options in CA Service Desk Manager server (MRILHELPDESK) using port : 2100

    2016/07/08 15.50.30.416 DEBUG [DeployThread: Integrating the Products] [SDMValidator] Checking Slump connection  with hostname (MRILHELPDESK at port : 2100

    2016/07/08 15.50.30.503 INFO  [DeployThread: Integrating the Products] [SDMIntegrationHelper] Test Process Slump_Process_Tester is now doing unconditional logon to slump.

    2016/07/08 15.50.31.539 ERROR [DeployThread: Integrating the Products] [TCP_port] java.net.ConnectException: Connection refused: connect

    java.net.ConnectException: Connection refused: connect

                   at java.net.DualStackPlainSocketImpl.connect0(Native Method)

                   at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Sou

     

     

    I also see errors like this.  Did you enable  Windows 8.3 File Naming support too, before the install,  on D:\ volume ?

     

    2016/07/08 15.50.31.629 DEBUG [DeployThread: Integrating the Products] [CommonProcessUtilities] Command terminated with exit code: 2

    2016/07/08 15.50.31.629 INFO  [DeployThread: Integrating the Products] [SDMUtils] command: net stop pdm_daemon_manager, Return Code: 2

    2016/07/08 15.50.41.628 DEBUG [DeployThread: Integrating the Products] [SDMUtils] Killing slump.

    2016/07/08 15.50.41.632 ERROR [DeployThread: Integrating the Products] [CommonProcessUtilities] Cannot run program "D:/CASDM\bin\pdm_kill": CreateProcess error=216, This version of %1 is not compatible with the version of Windows you're running. Check your computer's system information and then contact the software publisher

    2016/07/08 15.50.41.632 ERROR [DeployThread: Integrating the Products] [CommonProcessUtilities] Caught Exception

    java.io.IOException: Cannot run program "D:/CASDM\bin\pdm_kill": CreateProcess error=216, This version of %1 is not compatible with the version of Windows you're running. Check your computer's system information and then contact the software publisher

                   at java.lang.ProcessBuilder.start(Unknown Source)

                   at java.lang.Runtime.exec(Unknown Source)

     

    _R



  • 4.  Re: CA SDM installation failure on Server2K12 R2

    Broadcom Employee
    Posted 07-11-2016 05:46 AM

    Hello!

     

    I think there is some problem with the java path in your machine. After installing with domain user, are you able to run pdm_status command? If you are not able to run then it is an issue with the user you are installing.

     

    Thanks,

    Anil P



  • 5.  Re: CA SDM installation failure on Server2K12 R2

    Former Employee
    Posted 07-13-2016 04:52 PM

    Hi tirthankar.1 - Did any of the responses help answer your question? If so please mark as Correct Answer. Thanks!



  • 6.  Re: CA SDM installation failure on Server2K12 R2
    Best Answer

    Posted 07-14-2016 12:54 AM

    Thanks to all for the kind suggestions, but still SDM is not installed on Windows Server 2012 R2 on D drive for me. So, now I've decided to install it on C drive with administrator account.



  • 7.  Re: CA SDM installation failure on Server2K12 R2

    Posted 07-18-2016 02:24 PM

    Did you enable 8.3 file names on the D: drive before you attempted to install?



  • 8.  Re: CA SDM installation failure on Server2K12 R2

    Posted 07-23-2016 10:19 AM

    yes I am enable the 8.3 file names on the D: drive, before install the SDM. One think I want to share that this D: drive is the ISCSI storage.



  • 9.  Re: CA SDM installation failure on Server2K12 R2

    Posted 10-19-2016 11:48 AM

    Hello,

    When I'm trying to install CA Service Desk Manager 14.1 on Windows Server 2012 R2, I've got the same error you faced. Can you please let us know if you have found a solution and can you share it, it would be great

    thanks in advance

    BR
    Yves