CA Service Management

  • 1.  Service Management Administration LDAP Import

    Posted 04-02-2016 12:27 PM

    Has anyone had success with importing users from LDAP using the Service Management Administration module that is a part of Service Catalog?  I am working with an environment that is running SUN LDAP and CASM 14.1.2 with a remote userstore.  I have the LDAP settings correct (I had to get a hotfix to be able to edit the LDAP connection to use Sun LDAP) in the Service Management Administration, but when the fulfillment process in PAM runs there is an error.  I have edited the Global Dataset away from using spadmin for authentication and now I have a generic connection error when PAM reaches back to SLCM / Catalog.  I do have a support ticket open, but it would really help to hear anyone else's experience with this component.

  • 2.  Re: Service Management Administration LDAP Import

    Posted 04-11-2016 01:27 AM

    Hi Micah,

    did you look into the logs of catalog?

    I had a similar problem in a German installation and had problems with login to ldpap.

    How long is your login-string? > 50 characters

    If so there is a hotfix to be installed.

    Please ask support for it.