CA Service Management

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  • 1.  ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available

    Posted Jul 29, 2016 04:51 PM

    I'm Getting error when: i'm trying install ITAM 12.9

     

    Not available on the local machine. The installation cannot proceed whithout this prerequisite.

     

    On temp directory "%tmp%" or "C:\Users\<username>\AppData\Local\Temp\JavaDeployReg"

     

    Set WebJava system security Level  OK

    Cannot open registry key SOFTWARE\JavaSoft\Java Runtime Environment

    RegisterDeploy - getLatestInstalledVersion FAIL

    RegisterDeploy - getPluginHome FAIL

    Cannot open registry key SOFTWARE\JavaSoft\Java Runtime Environment

    .

    .

    .

    Register Java Control Panel - OK

    registerJQS

    check JRE registry to see if it's an corrupted webstart key

      failed to recover webstart key when attempt to open jre key FAIL, error code[2]

    .

    .

    .

    [2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

    [2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

    [2016/07/29 15:54:19.582]    Processing key: 1.0.1_02

    [2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

    [2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

    [2016/07/29 15:54:19.582]    Processing key: 1.0.1_03

    [2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

    [2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

    [2016/07/29 15:54:19.582]    Processing key: 1.0.1_04

    [2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

    [2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

    [2016/07/29 15:54:19.582]    Processing key: 1.2

    [2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

    [2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

    [2016/07/29 15:54:19.582]    Processing key: 1.2.0_01

    [2016/07/29 15:54:19.597]  check JRE registry to see if it's an corrupted webstart key

    [2016/07/29 15:54:19.597]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

    .

    .

    .

    java_install_reg

    GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Development Kit

    END GetLatestJREOrJDK32or64BitHome()... 

    GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Runtime Environment

    GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Runtime Environment

    GetLatestJREOrJDK32or64BitHome() ---- failed to open  or

    GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Development Kit

     

     

     



  • 2.  Re: ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available

    Broadcom Employee
    Posted Aug 01, 2016 04:11 AM

    Tiago, this is most likely being cause by missing or wrong environment variables. Can you set JAVA_HOME and JRE_HOME variables as well as add the Java path to the 'PATH' variable and try again?

     

    Just a note on that, AMS requires Java x86. Although the installation might go through with Java x64, the AMS service will not start if using 64bit Java.



  • 3.  Re: ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available

    Posted Aug 01, 2016 08:22 AM

    Tiago,

    In the 12.9 Implementation Guide under Planning:

    Common
    Asset Viewer
    - Before you install CA APM, install the Java Development Kit
    (JDK) (see page 14) on the application server on which you are installing the
    Common Asset Viewer.

    Install the Java Development Kit (JDK)

    Before you begin the CA APM installation, install the Java
    Development Kit (JDK) 1.7.0_40 (32-bit) on the application server on which you
    are installing the Common Asset Viewer. The CA APM installation automatically
    installs the Common Asset Viewer on the application server.

    Follow these steps:

    1. Log in to the application server.
    2. In a web browser, download and install the JDK 1.7.0_40
      (32-bit) from the Oracle website (http://www.oracle.com).

     

    1. Set the JAVA_HOME environment variable to reference the
      JDK 1.7.0.40 (32-bit) installation directory.
    2. Update the Path environment variable to reference the
      \bin directory of the JDK 1.7.0_40 (32-bit) installation directory.

    Install Pentaho Data Integration (Kettle)

    Install Pentaho Data Integration (Kettle) 4.x on the local
    computer where you install CA APM. Kettle is required only if you are upgrading
    from Release 11.3.4 to Release 12.9 or if you previously upgraded from Release
    11.3.4 to Release 12.8.

    Note: You can install Kettle before or after
    installing CA APM. However, we recommend that you install Kettle 4.x before you
    install CA APM.

    Follow these steps:

    1. Log in as the administrator to the computer where you are
      installing CA APM.
    2. Download Kettle from the CA Support website and install
      Kettle on the server where you install CA APM Release 12.9. Complete the
      following steps to download Kettle:
    3. Click the following link:

     

    ftp://ftp.ca.com/pub/ca_itam/ca_apm/apm12_8/pentaho-kettle-4.4.0.zip

    1. Save pentaho-kettle-4.4.0.zip in the desired directory.

     

    Example: C:\Program Files (x86)\CA\ITAM\

    1. Extract the contents of pentaho-kettle-4.4.0.zip.

     

    A new folder named Kettle is created. Note the path of the
    folder.

    1. Create an environment variable for Kettle by completing
      these steps.
    2. Click Start, Run, and type sysdm.cpl to access System
      Properties.
    3. Click the Advanced tab.
    4. Click Environment Variables.
    5. Click New in the System variables section and enter the
      following details:

     

    Variable Name

    KETTLE_HOME

    Variable value

    Path of the Kettle folder.

    Note: Ensure the path is set to the parent folder
    that contains the “data-integration” folder, for example, C:\Program Files
    (x86)\CA\ITAM\Kettle.

    1. Click OK and exit System Properties.

     

    Hope this help.

    -Carol



  • 4.  Re: ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available

    Posted Aug 01, 2016 12:16 PM

    Hi TMACUL - Did any of the responses help answer your question? If so please mark as Correct Answer. Thanks!



  • 5.  Re: ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available

    Posted Aug 01, 2016 05:25 PM

    Hi Alexandre_Almeida and Carol.Uranker,

     

    Thank You for answering.

     

    We are looking for solution, but

     

    • Installed java 1.7.0_40 (jdk-7u40-windows-i586.exe - Mirror - Download)
    • JAVA_HOME
      • c:\Program Files (x86)\Java\jr7\bin\
    • JRE_HOME
      • c:\Program Files (x86)\Java\jr7\bin\
    • PATH
      • WIN path + c:\Program Files (x86)\Java\jr7\bin\
    • java -version
      • java version "1.7.0_40"

                   java (TM) SE Runtime Environment (build 1.7.0_40-b43)

                   Java HotSpot(TM) Client VM (Build 24.0-b56, mixed mode, sharing)

     

     

    And the installer still answering "java JDK not available", everything show to us java 1.7. What is necessary? What the installer is looking for?

     

     



  • 6.  Re: ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available
    Best Answer

    Broadcom Employee
    Posted Aug 02, 2016 03:21 AM

    TMACUL, the variable JRE_HOME and PATH are fine, however JAVA_HOME is wrong:

     

    • JAVA_HOME
      • c:\Program Files (x86)\Java\jr7\bin\
    • JRE_HOME
      • c:\Program Files (x86)\Java\jr7\bin\

    Quote below from APM 12.9 Implementation Guide:

     

    Set the JAVA_HOME environment variable to reference the JDK 1.7.0.40 (32-bit) installation directory.

     

    The below example would be the correct path for JAVA_HOME variable:

     

    C:\Program Files (x86)\Java\jdk1.7.0_40

     

    Let us know whether that helps.



  • 7.  Re: ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available

    Posted Aug 04, 2016 11:42 AM