ITAM 12.9 Java Development Kit (JDK) 1.7 or above - Not available

[TMACUL]

I'm Getting error when: i'm trying install ITAM 12.9

 

Not available on the local machine. The installation cannot proceed whithout this prerequisite.

 

On temp directory "%tmp%" or "C:\Users\<username>\AppData\Local\Temp\JavaDeployReg"

 

Set WebJava system security Level  OK

Cannot open registry key SOFTWARE\JavaSoft\Java Runtime Environment

RegisterDeploy - getLatestInstalledVersion FAIL

RegisterDeploy - getPluginHome FAIL

Cannot open registry key SOFTWARE\JavaSoft\Java Runtime Environment

.

.

.

Register Java Control Panel - OK

registerJQS

check JRE registry to see if it's an corrupted webstart key

  failed to recover webstart key when attempt to open jre key FAIL, error code[2]

.

.

.

[2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

[2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

[2016/07/29 15:54:19.582]    Processing key: 1.0.1_02

[2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

[2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

[2016/07/29 15:54:19.582]    Processing key: 1.0.1_03

[2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

[2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

[2016/07/29 15:54:19.582]    Processing key: 1.0.1_04

[2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

[2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

[2016/07/29 15:54:19.582]    Processing key: 1.2

[2016/07/29 15:54:19.582]  check JRE registry to see if it's an corrupted webstart key

[2016/07/29 15:54:19.582]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

[2016/07/29 15:54:19.582]    Processing key: 1.2.0_01

[2016/07/29 15:54:19.597]  check JRE registry to see if it's an corrupted webstart key

[2016/07/29 15:54:19.597]   failed to recover webstart key when attempt to open jre key FAIL, error code[2]

.

.

.

java_install_reg

GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Development Kit

END GetLatestJREOrJDK32or64BitHome()... 

GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Runtime Environment

GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Runtime Environment

GetLatestJREOrJDK32or64BitHome() ---- failed to open  or

GetLatestJREOrJDK32or64BitHome() ---- failed to open SOFTWARE\JavaSoft\Java Development Kit

 

 

 

[Alexandre Almeida]

Tiago, this is most likely being cause by missing or wrong environment variables. Can you set JAVA_HOME and JRE_HOME variables as well as add the Java path to the 'PATH' variable and try again?

 

Just a note on that, AMS requires Java x86. Although the installation might go through with Java x64, the AMS service will not start if using 64bit Java.

[Carol.Uranker]

Tiago,

In the 12.9 Implementation Guide under Planning:

■ Common
Asset Viewer - Before you install CA APM, install the Java Development Kit
(JDK) (see page 14) on the application server on which you are installing the
Common Asset Viewer.

Install the Java Development Kit (JDK)

Before you begin the CA APM installation, install the Java
Development Kit (JDK) 1.7.0_40 (32-bit) on the application server on which you
are installing the Common Asset Viewer. The CA APM installation automatically
installs the Common Asset Viewer on the application server.

Follow these steps:

1. Log in to the application server.
2. In a web browser, download and install the JDK 1.7.0_40
   (32-bit) from the Oracle website (http://www.oracle.com).

 

1. Set the JAVA_HOME environment variable to reference the
   JDK 1.7.0.40 (32-bit) installation directory.
2. Update the Path environment variable to reference the
   \bin directory of the JDK 1.7.0_40 (32-bit) installation directory.

Install Pentaho Data Integration (Kettle)

Install Pentaho Data Integration (Kettle) 4.x on the local
computer where you install CA APM. Kettle is required only if you are upgrading
from Release 11.3.4 to Release 12.9 or if you previously upgraded from Release
11.3.4 to Release 12.8.

Note: You can install Kettle before or after
installing CA APM. However, we recommend that you install Kettle 4.x before you
install CA APM.

Follow these steps:

1. Log in as the administrator to the computer where you are
   installing CA APM.
2. Download Kettle from the CA Support website and install
   Kettle on the server where you install CA APM Release 12.9. Complete the
   following steps to download Kettle:
3. Click the following link:

 

ftp://ftp.ca.com/pub/ca_itam/ca_apm/apm12_8/pentaho-kettle-4.4.0.zip

1. Save pentaho-kettle-4.4.0.zip in the desired directory.

 

Example: C:\Program Files (x86)\CA\ITAM\

1. Extract the contents of pentaho-kettle-4.4.0.zip.

 

A new folder named Kettle is created. Note the path of the
folder.

1. Create an environment variable for Kettle by completing
   these steps.
2. Click Start, Run, and type sysdm.cpl to access System
   Properties.
3. Click the Advanced tab.
4. Click Environment Variables.
5. Click New in the System variables section and enter the
   following details:

 

Variable Name

KETTLE_HOME

Variable value

Path of the Kettle folder.

Note: Ensure the path is set to the parent folder
that contains the “data-integration” folder, for example, C:\Program Files
(x86)\CA\ITAM\Kettle.

1. Click OK and exit System Properties.

 

Hope this help.

-Carol

[System]

Hi TMACUL - Did any of the responses help answer your question? If so please mark as Correct Answer. Thanks!

[TMACUL]

Hi Alexandre_Almeida and Carol.Uranker,

 

Thank You for answering.

 

We are looking for solution, but

 

• Installed java 1.7.0_40 (jdk-7u40-windows-i586.exe - Mirror - Download)
• JAVA_HOME
  • c:\Program Files (x86)\Java\jr7\bin\
• JRE_HOME
  • c:\Program Files (x86)\Java\jr7\bin\
• PATH
  • WIN path + c:\Program Files (x86)\Java\jr7\bin\
• java -version
  • java version "1.7.0_40"

               java (TM) SE Runtime Environment (build 1.7.0_40-b43)

               Java HotSpot(TM) Client VM (Build 24.0-b56, mixed mode, sharing)

 

 

And the installer still answering "java JDK not available", everything show to us java 1.7. What is necessary? What the installer is looking for?

 

 

[Alexandre Almeida]

TMACUL, the variable JRE_HOME and PATH are fine, however JAVA_HOME is wrong:

 

• JAVA_HOME
  • c:\Program Files (x86)\Java\jr7\bin\
• JRE_HOME
  • c:\Program Files (x86)\Java\jr7\bin\

Quote below from APM 12.9 Implementation Guide:

 

Set the JAVA_HOME environment variable to reference the JDK 1.7.0.40 (32-bit) installation directory.

 

The below example would be the correct path for JAVA_HOME variable:

 

C:\Program Files (x86)\Java\jdk1.7.0_40

 

Let us know whether that helps.

[TMACUL]

Procedure:

Install java JDK For ITAM 12.9 - pre requisite