CA Service Management

Expand all | Collapse all

Unable to run reports from SDM reports tab.

  • 1.  Unable to run reports from SDM reports tab.

    Posted 03-08-2016 12:17 AM

    Hello All, Please suggest.

     

    SDM 14.1

    BOXI 4.1

    -Unable to run the reports from reports tab. CABI integrated with the LDAP.

    - Tried to login to CMC with LDAP drop down option

    - LDAP users are able to login successfully.

    - When enabling drop down for BI launchpad, it does not work. Reverted the changes.

    - When trying to click BI launchpad from reports tab, it shows below error:

     

    Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) The server supplied the following details: OCA_Abuse exception 10496 at [.\exceptionmapper.cpp : 67] 42040 {} ...Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008) CC-TST-UNICNTR:6400 not found or server may be down (FWM 01003) Connection refused: connect Also ensure the following

    1.Trusted Principal authentication is enabled in BOXI.

    2.Shared secret is Updated in Trusted Principal.conf file located in NX_ROOT\bopcfg\www\CATALINA_BASE\webapps\CAisd.

    3.Both shared secrets mentioned in BOXI and TrustedPrincipal.conf file are same.

     

    -Trusted principle already done

    - Option manager web report options are correct.

    - Turned off firewall and recycled CABI services which did not help.



  • 2.  Re: Unable to run reports from SDM reports tab.

    Broadcom Employee
    Posted 03-08-2016 12:51 PM

    Vindhya,

     

    As users are able to login to CMC, I believe the error is about firewall denial.

     

    SDM Tomcat host (NX_SERVLET_SERVER_URL) initiates Java code (BOServlet) to connect and get authorized to the CABI CMS port.  So, connectivity between the SDM host a  CMS (default port 6400) is required,  and then CMS  responds back to SDM Tomcat host to connect on another port  (it's the CMS process's Request Port,  which is different from 6400).   This is then used by SDM's BOServlet to establish connection and upon success,  redirects the user session to go to CABi's Tomcat (opendocument URL) Port.

     

    (FWB 00008) CC-TST-UNICNTR:6400 not found or server may be down (FWM 01003) Connection refused: connect Also ensure the following

     

    The above error indicates that BOServlet is not able to connect on 6400 or the request port.   In case of a firewalled setup, such request ports are not left as Dynamic/Ephemeral (which is default), but hard coded to a specific port (and CMS is restarted)  and opened in the firewall too.

     

    Wireshark trace would indicated which port BOServlet tried and got blocked

     

    _R