CA Service Management

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Failed to ITPAM inicialization

  • 1.  Failed to ITPAM inicialization

    Posted 10-08-2015 10:17 AM

    Hello everyone.

     

    I'm finding the following log when trying to boot the orchestrator of ITPAM 4.3, does anyone have any idea what can be?

     

    2015-10-08 10:53:03,307 ERROR [com.optinuity.c2o.c2oserver.ServerManager] [       Timer-30] Exception occurred while sending the HEARTBEAT -

    com.optinuity.c2o.util.C2OException: Error retrieving transport URL of domain master : Error retrieving transport URL of master of Domain Orchestrator

      at com.optinuity.c2o.transport.Resolver.getDomainTransportURL(Resolver.java:284)

      at com.optinuity.c2o.transport.Resolver.getDomainTransportURL(Resolver.java:213)

      at com.optinuity.c2o.c2oserver.ServerManager.performConfigTimerOperation(ServerManager.java:3479)

      at com.optinuity.c2o.c2oserver.ServerManager.access$1100(ServerManager.java:245)

      at com.optinuity.c2o.c2oserver.ServerManager$9.run(ServerManager.java:2092)

      at java.util.TimerThread.mainLoop(Timer.java:555)

      at java.util.TimerThread.run(Timer.java:505)

     

    Regards.



  • 2.  Re: Failed to ITPAM inicialization

    Posted 10-08-2015 11:08 PM

    Hi Ana,

     

    I think this error is due to configuration of load balancers for orchestrator clustering. You may verify the <ServerHostName> element in Domain.xml file is points to the correct IP of the load balancer.

     

    Thanks,

    Naveen