Approve Service Catalog requests via mobile

[Rebecca McKinney]

Hi, we currently have Catalog v12.9, and need our managers to be able to approve/reject request via mobile. We do not have USS, and are wondering if there's a way other folks are doing this without USS?  Or is USS the only option?

 

Note: once approved, a PAM process kicks off which creates a request a Service Desk v14.1 for fulfillment.  Since we're doing fulfillment, we thought about approving in Service Desk via mail eater, but I think we'd lose our approval tracking for security audits.  Is anyone else using Service Desk for approvals in lieu of Catalog to take advantage of maileater?

 

Thanks!

[JEROME MAYER]

one way todo without USS assuming they have email on their mobile (who don't )will be:

 

• Catalog send out an e-mail with 2 link inside (one to approve, another to reject).
• Then you can click the corresponding  link in that email (the link is a mailto link with preformatted info).
• That will open a new mail window that you just have to click Send. (this will send the email  to a mailbox monitored by a PAM Process)
• PAM will pick up that e-mail and process approval/rejection in catalog.

 

Hope this help.

 

/J

[Rebecca McKinney]

Thanks jmayer - that's a good idea