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Approve Service Catalog requests via mobile

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  • 1.  Approve Service Catalog requests via mobile

    Posted 03-24-2016 11:44 AM

    Hi, we currently have Catalog v12.9, and need our managers to be able to approve/reject request via mobile. We do not have USS, and are wondering if there's a way other folks are doing this without USS?  Or is USS the only option?

     

    Note: once approved, a PAM process kicks off which creates a request a Service Desk v14.1 for fulfillment.  Since we're doing fulfillment, we thought about approving in Service Desk via mail eater, but I think we'd lose our approval tracking for security audits.  Is anyone else using Service Desk for approvals in lieu of Catalog to take advantage of maileater?

     

    Thanks!



  • 2.  Re: Approve Service Catalog requests via mobile
    Best Answer

    Posted 03-24-2016 11:57 AM

    one way todo without USS assuming they have email on their mobile (who don't )will be:

     

    • Catalog send out an e-mail with 2 link inside (one to approve, another to reject).
    • Then you can click the corresponding  link in that email (the link is a mailto link with preformatted info).
    • That will open a new mail window that you just have to click Send. (this will send the email  to a mailbox monitored by a PAM Process)
    • PAM will pick up that e-mail and process approval/rejection in catalog.

     

    Hope this help.

     

    /J



  • 3.  Re: Approve Service Catalog requests via mobile

    Posted 03-24-2016 02:10 PM

    Thanks jmayer - that's a good idea