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Notification via email by custom field when has an update

  • 1.  Notification via email by custom field when has an update

    Posted 04-15-2016 02:47 PM

    Hi!

    How can i do a notification via email, when a one custom field is update.

    Im working in req\inc\prob form and change form.

     

    The notification has to be via email.

     

    i hope your help, thanks pretty much.

     

    notification.jpg

    Need to be notified only if an especified custom field is update.

     

     

     



  • 2.  Re: Notification via email by custom field when has an update

    Broadcom Employee
    Posted 04-15-2016 07:25 PM

    Hello,

    My understanding is you want to notify when a custom field is updated.

    I think you would need to create an Activity Association.  The idea is to tie the field to an Activity Type, which would then be used to run the notification through Activity Notification.

    In this screencap, I have defined one for Request/Incident/Problem objects, to have "custom_field" tied to the "Field Update" activity type.  The next thing would be to setup the Activity Notification for "Field Update", which would be used to shoot a notify out via email, when this field is updated.

    Please let us know if this is what you're looking for.



  • 3.  Re: Notification via email by custom field when has an update

    Broadcom Employee
    Posted 04-19-2016 01:34 AM

    Hi

     

    The technical document TEC616368 could be helpful too.

     

    TEC616368: How to generate an Activity Log when a custom field is updated.

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec616368.aspx

     

    Thank you,

    Kaori



  • 4.  Re: Notification via email by custom field when has an update

    Posted 04-18-2016 01:20 PM

    Hi David, thanks for your answer

     

    I did a new "Activitie Association Type", but i dont understand how associate to the email notification

     

    In this case, im using "Field Update", but i want to specified a few "custom fields".

     

     

    For example: If i have 10 fields in "change_order" form

    I only want a received a notification if one especified field was updated. (Only one field) i dont want be notified by the other custom fields.

    thank you



  • 5.  Re: Notification via email by custom field when has an update

    Posted 04-18-2016 03:20 PM

    You need to perform following steps

    1. Add +AUDITLOG()  to UI_INFO of your custom field

    2. Publish schema changes.

    3.Create new activity notification (activity type) e.g. zfield1_update.

    4. Create new association type and relate there your zfield1 with activity type zfield1_update.

    5. Create notification rule.

    6. Go to your zfield1_update activity notification and associate it with the notification rule You just created.

     

    This will trigger notification when zfield1  is changed, You can also associate more than one field with your custom activity notification, if you don't need separate notifications for them.