CA Service Management

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What Videos would be most helpful to you?

  • 1.  What Videos would be most helpful to you?

    Posted 04-06-2016 02:11 PM

    One of the NPS survey suggestions that we have seen frequently is to add more video snippets to augment the documentation. We are considering adding a few video snippets for the next delivery and would like to get an idea of what our users and administrators thing would be the most beneficial. Do you have a scenario or use case that would be especially helpful to have a short video to guide you through. Some of the feedback we have heard is that this would be especially helpful for installation and configuration scenarios that you encounter.

     

    Please respond in this conversation to tell us about the scenarios that you would most like to see captured in a short video and we will try to include it. We are shooting for 3-4 to start, but will expand from there.



  • 2.  Re: What Videos would be most helpful to you?

    Posted 04-08-2016 03:45 PM

    Thanks for reaching out to the community Dale! Any input here folks?

    Dale Clark wrote:

     

    One of the NPS survey suggestions that we have seen frequently is to add more video snippets to augment the documentation. We are considering adding a few video snippets for the next delivery and would like to get an idea of what our users and administrators thing would be the most beneficial. Do you have a scenario or use case that would be especially helpful to have a short video to guide you through. Some of the feedback we have heard is that this would be especially helpful for installation and configuration scenarios that you encounter.

     

    Please respond in this conversation to tell us about the scenarios that you would most like to see captured in a short video and we will try to include it. We are shooting for 3-4 to start, but will expand from there.



  • 3.  Re: What Videos would be most helpful to you?

    Posted 04-08-2016 10:14 PM

    Thanks for soliciting feedback.

     

    My Top 5:

     

    1.  CA BI (Jaspersoft) for CA Service Management:  Installation, Configuration, and Customization.

    2.  Mapping tenancy across CA Service Management products.

    3.  Complete CA SDM schema/web changes with rolling maintenance in Adv. Availability.

    4.  Complete CA SDM Environment Promotion between two environments in Adv. Availability.

    5.  A sample CA SDM Classic Workflow to go with the best practice examples for Request, Incident, and Change.

     

    J.W.