Thanks for soliciting feedback.
My Top 5:
1. CA BI (Jaspersoft) for CA Service Management: Installation, Configuration, and Customization.
2. Mapping tenancy across CA Service Management products.
3. Complete CA SDM schema/web changes with rolling maintenance in Adv. Availability.
4. Complete CA SDM Environment Promotion between two environments in Adv. Availability.
5. A sample CA SDM Classic Workflow to go with the best practice examples for Request, Incident, and Change.
J.W.