CA Service Management

  • 1.  Incident Transition functionality

    Posted 08-29-2015 10:41 AM

    Hello,

    We are using incident trasitions.

    Users receive banner "AHD05920:The status transition condition macro did not allow this status transition to occur." How user can undersnd what field he must populate to be able to change the status?



  • 2.  Re: Incident Transition functionality

    Posted 08-29-2015 11:30 AM

    Hi,

    open status transition list in Administration tab (Service Desk -> Req/Inc -> Status Transition),

    find constraint that fits your statuses,

    there might be defined some site-defined condition which prevents status transition.

    PS: Техносерв? :)

     

    Regards,

    cdtj



  • 3.  Re: Incident Transition functionality

    Posted 08-29-2015 11:58 AM

    Hi, of course, we have some transition's conditions.

    But I'm telling about end user. How he will know what to do with this fantastic AHD-message?

    А вы откуда?))



  • 4.  Re: Incident Transition functionality
    Best Answer

    Posted 08-30-2015 01:36 AM

    that error message means that you have not defined any custom message,

    define one to prevent default message:

    msg.png

    а я из провинции )



  • 5.  Re: Incident Transition functionality

    Posted 08-30-2015 03:41 AM

    Thank you very much!!!

    Я тормоз...)