CA Service Management

  • Private Community
 View Only
Back to discussions
Expand all | Collapse all

Can we add fields to the available recipients selection criteria in Manual Notify? 

  • 1.  Can we add fields to the available recipients selection criteria in Manual Notify? 

    Posted Jan 27, 2016 11:44 AM

    We have configured fields on the properties tab for some email addresses.  Is there a way to add those fields to the available recipients selection criteria in Manual Notify?  We are on 14.1 and I believe we have all available options for Manual Notify enabled.  These are email addresses only,  and are often not contacts.



  • 2.  Re: Can we add fields to the available recipients selection criteria in Manual Notify? 
    Best Answer

    Posted Jan 27, 2016 01:47 PM

    Hi SallyMcNally,

    Unfortunately, currently there wouldnt be a way to add those unless they are contact records in the database. There is nothing to trigger the manual notify contact selection to look in the properties.  You can certainly post this to the communities as an "idea" which folks can vote for, and product management would review it for possible inclusion in a future version of the product.

    Thanks,

    Jon I.