CA Service Management

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  • 1.  Modify PAM Service Desk Connector

    Posted Mar 31, 2015 06:56 PM

    Using Service Desk r12.7 cum2 and PAM 4.2 SP01. Implemented Service Desk Connector successfully and it works.

     

    There is an operator in the connector named "Set Change Order Status". In the ServiceDesk Basic Parameters section of the operator there is a dropdown, New Status, that has 9 possible selections. If I want to add some more selections, where do I go to do that?



  • 2.  Re: Modify PAM Service Desk Connector

    Posted Apr 06, 2015 12:37 PM

    Hi All - Any ideas here for Lindsay? Thanks! Chris

    Lindsay Estabrooks wrote:

     

    Using Service Desk r12.7 cum2 and PAM 4.2 SP01. Implemented Service Desk Connector successfully and it works.

     

    There is an operator in the connector named "Set Change Order Status". In the ServiceDesk Basic Parameters section of the operator there is a dropdown, New Status, that has 9 possible selections. If I want to add some more selections, where do I go to do that?



  • 3.  Re: Modify PAM Service Desk Connector

    Posted Apr 07, 2015 08:10 PM

    I posted in the Process Automation community and MICHAEL NIEBUHR reminded me I could just make a new Custom Operator using the CA supplied one from the Connector. Then I could add more status values to the new Custom Operator.