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Upgrading CA Service Desk Manager from version 12.6 to version 14.1

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  • 1.  Upgrading CA Service Desk Manager from version 12.6 to version 14.1

    Posted 03-24-2016 02:34 PM

    A customer needs to upgrade from SDM 12.6 to SDM 14.1. 

    Which Service Desk Manager components should be upgraded first?



  • 2.  Re: Upgrading CA Service Desk Manager from version 12.6 to version 14.1
    Best Answer

    Posted 04-01-2016 12:48 PM

    The answer to above question may be found in general Course on SDM Architecture and in more specific SDM Upgrade Document.