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  • 1.  View in SDM, create tasks in IT PAM.

    Posted Jun 29, 2015 10:14 AM

    I created my worflow in IT PAM, and I would see my affected tasks in Service Desk Manager.

    Is it possible to do? I need your help.

     

     

    Thanks,



  • 2.  Re: View in SDM, create tasks in IT PAM.

    Posted Jul 08, 2015 11:36 AM

    Please, post your question here: CA Process Automation



  • 3.  Re: View in SDM, create tasks in IT PAM.

    Broadcom Employee
    Posted Jul 10, 2015 08:31 AM

    I am moving this to the Service Desk community as this is really a question on Service Desk functionality.

     

    This is not possible as far as I am aware.   Currently Service Desk passes users into the Process Automation Task in the Process Automation GUI and does not expose the Tasks directly in the Service Desk interface. 



  • 4.  Re: View in SDM, create tasks in IT PAM.

    Posted Jul 14, 2015 12:41 AM

    Hi Yacin,

     

    SDM does not display the PAM workflow tasks and it just displays each level of process. However, to create business-like entries in the CA SDM workflow Tasks tab, you must write a JavaScript code in Pre and Post execution Code for each PAM operator. You may refer page 211, GreenBook which has an example with the screenshots.

     

    Thanks,

    Naveen



  • 5.  Re: View in SDM, create tasks in IT PAM.

    Posted Jul 14, 2015 09:50 AM

    Hello Naveen,

     

    My client does not want users to have IT PAM to validate the tasks but the tasks are in SDM.
    Currently, I managed to create a workflow in IT PAM and insert tasks in SDM. But my only problem that I can not attach a macro tasks.
    Is it that there are solutions to implement this solution?