CA Service Management

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  • 1.  On CA service desk (Change management) can the risk field be made mandatory?

    Posted Sep 28, 2015 03:50 AM

    On CA service desk (Change management) can the risk field be made mandatory?



  • 2.  Re: On CA service desk (Change management) can the risk field be made mandatory?

    Posted Sep 28, 2015 07:59 AM

    Yes you can make it required on form level or make it required on particular status by using Dependent Attribute Control.



  • 3.  Re: On CA service desk (Change management) can the risk field be made mandatory?

    Posted Sep 28, 2015 08:20 AM

    hi

    Thanks Gutis.

    I was referring to this screen shoot below.

    When a change is logged and before it can be saved can CA  force the change owner to complete the RISK first before the change can be saved?

    If yes, is this something for the administrator to fix?