CA Service Management

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  • 1.  CA Service Desk Up gradation 12.6 to 12.9 

    Posted Jan 18, 2016 08:40 AM

    Please suggest how we can up gradate to 12.9 from 12.6 CA Service Desk.Also please share following details.

    1)Hardware required

    2)How it will be impacting existing setup



  • 2.  Re: CA Service Desk Up gradation 12.6 to 12.9 

    Posted Jan 18, 2016 08:53 AM

    Hi,

     

    my first question: why do you want to upgrade to version 12.9 and not directly to Version 14.1?
    Which is the curret environment OS, database, secondary server(s), separate database server?

     

    Regards

       Baerbel



  • 3.  Re: CA Service Desk Up gradation 12.6 to 12.9 

    Posted Jan 18, 2016 09:15 AM

    Hi,

     

    We have no contain to go for 14.1.

     

    Current OS:MS Server 2003 R2 Ent 64bit

    Database: SQL Server 2005

    Yes we have separate database server.



  • 4.  Re: CA Service Desk Up gradation 12.6 to 12.9 

    Broadcom Employee
    Posted Jan 21, 2016 12:46 PM

    You could do a swing box migration as mentioned by Sefoundine, or you could do a in-place upgrade. Please

    see chapter 2 in Impl Guide:

    Implementation Guide Release 12.9.00



  • 5.  Re: CA Service Desk Up gradation 12.6 to 12.9 

    Posted Jan 25, 2016 06:11 PM

    The certification matrix says that you will need MS Server 2008 R2 (x86;64-bit only) as a minimum and MS SQL Server 2008 as a minimum.



  • 6.  Re: CA Service Desk Up gradation 12.6 to 12.9 
    Best Answer

    Posted Jan 18, 2016 09:04 AM

    Hi Kumar ,

    We often suggest Swing box method, this has been discussed in the link below:

    Swing Box Migration Method for CA Service Desk Manager

     

    Regards,



  • 7.  Re: CA Service Desk Up gradation 12.6 to 12.9 

     
    Posted Jan 21, 2016 12:01 PM

    Hi sanketkumar.d - Did the responses provided answer your questions? If so please mark appropriate response as Correct Answer. Thanks! Chris