Create Request using Unicenter Service Desk Web Services

[Anon Anon]

Hi All,

 

I am trying to create a request using web services. I am able to create it but it contains only basic information e.g. requestor information is missing. It accepts the attrVals as input parameter that is an array of key value pairs. But I am not sure what keys are availble. e.g. I tried to put requestor as key and it failed. Is there any way to find out the mapping between the attributes on the form in UI and the actual attribute name?

 

 

Thanks,

Gaurav

[Anon Anon]

Hi Gaurav,

 

The attribute name for the requestor is "requested_by" to populate the value. Below is an example:

 

            <string>customer</string>

            <string>cnt:0F02F0B7DB26014086E9CC1590FF8C46</string>

            <string>category</string>

            <string>pcat:5109</string>

            <string>log_agent</string>

            <string>cnt:0F02F0B7DB26014086E9CC1590FF8C46</string>

            <string>requested_by</string>

            <string>cnt:0F02F0B7DB26014086E9CC1590FF8C46</string>

 

You may also refer below document as a reference:

 

Web Services Business Methods - CA Service Management - 14.1 - CA Wiki

 

Thanks,

Naveen

[Legacy User]

The SDM utilities 'bop_sinfo' - show information about a class of object - and 'bop_odump' - dump the contents of one or more objects - can be useful here.  For example,

bop_sinfo -d cr | find /I "cnt"

...yields all references to the contact object 'cnt' (and to a couple of other objects whose names happen to contain 'cnt') in the CR object:

 

C:\Users\Administrator>bop_sinfo -d cr | find /I "cnt"

  last_mod_by          SREL -> cnt.id TENANCY_UNRESTRICTED

  notify_list          BREL <- lrel_notify_list_cntntf.cr (LREL cnt) {cr = ?}

  log_agent            SREL -> cnt.id REQUIRED TENANCY_UNRESTRICTED

  customer            SREL -> cnt.id REQUIRED SERVICE_PROVIDER_ELIGIBLE

  audit_userid        LOCAL SREL -> cnt.id TENANCY_UNRESTRICTED

  requested_by        SREL -> cnt.id

  orig_user_cost_center SREL -> cost_cntr.id

  recip                LOCAL SREL -> cnt.id SERVICE_PROVIDER_ELIGIBLE

  reciptemp            LOCAL SREL -> cnt.id SERVICE_PROVIDER_ELIGIBLE

 

Using 'bop_odump' you can then extract fields from objects, which will also give you the format and potentially some test data for your web service call, e.g.

 

C:\Windows\system32>bop_odump domsrvr cr "ref_num='88'" ref_num requested_by

Persid               ref_num                       requested_by

cr:400765            88                            8D4A1A8D063B994082FBA2A2C89F1F68

1 objects

 

Bop_odump supports 'dot' references as well:

 

C:\Windows\system32>bop_odump domsrvr cr "ref_num='88'" ref_num requested_by.last_name requested_by.first_name

Persid               ref_num             requested_by.last_n requested_by.first_name

cr:400765            88                  James               Edward

1 objects

 

One downside of 'bop_odump' is the 20 character column width (does anyone know how to change that?) which means that unless a UUID is the last attribute displayed it will be truncated.  In the example below 'customer' and 'requested_by' are clearly the same UUID, but 'requested_by' is truncated:

 

C:\Windows\system32>bop_odump domsrvr cr "ref_num='88'" ref_num requested_by customer

Persid               ref_num             requested_by        customer

cr:400765            88                  8D4A1A8D063B994082F 8D4A1A8D063B994082FBA2A2C89F1F68

1 objects

 

Hope that helps, anyway.

James

[wteixeira]

Thanks for sharing this.