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11.3.4 Install Question

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Anon Anon08-07-2015 05:18 PM

Anon Anon08-07-2015 06:14 PM

Anon Anon08-12-2015 01:46 PM

Anon Anon08-13-2015 01:51 PM

  • 1.  11.3.4 Install Question

    Posted 08-04-2015 02:01 PM

    We're doing a 11.3.4 UAPM re-install and in the installation wizard we get "IIS Not Found" error that prevents further installation activity.  Any ideas on how to resolve?  IIS is installed on the server.



  • 2.  Re: 11.3.4 Install Question

    Posted 08-04-2015 02:16 PM

    Hi glefko,

     

       Do you have IIS on Windows?

     

        What is your Windows version?

     

    Maybe... can be helps:

       How to Install IIS on Windows Server 2003

     

    Regards



  • 3.  Re: 11.3.4 Install Question

    Posted 08-04-2015 02:24 PM

    Windows 2008 box with IIS installed already--I see versions IIS 6.0 and 7 on box--still get that error above



  • 4.  Re: 11.3.4 Install Question

    Posted 08-04-2015 02:30 PM

    IIS had comaptibility mode?

     

    Please look for details on

    UAPM Installation logs are contained in a set of folders located here:

    [drive]:\Documents and Settings\<userid>\Local Settings\Temp

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec479183.aspx



  • 5.  Re: 11.3.4 Install Question
    Best Answer

    Posted 08-04-2015 02:31 PM

    Hello glefko,

     

    There are special instructions for installing UAPM 11.3.4 onto a windows 2008 server.

    You will have to install and apply the latest C19 patch in combination.

    The specific instructions (depending on your OS and database release and bit level), are in .docx instructions located inside the C19 patch.

     

    Please download the C19 patch (RO70200  ) from this URL:  SAP NetWeaver Portal

    Unzip the .caz file and follow the .docx instructions that apply to your environment.

     

    Let me know how this goes.

     

    Best Regards

    Gale Bacon

    CA Technologies



  • 6.  Re: 11.3.4 Install Question

    Posted 08-04-2015 02:37 PM

    Hi Gale here is the dilemma we face ... the U. S. Forest Service let its CA support lapse on UAPM 11.3.4 five years ago.  Are we still able to grab what you wrote above?  We're in process of resolving dilemma with various approaches.  So, technically we have 11.3.4 with QO99416 and C12 patches.  To complicate matters we are moving our current UAPM instance to W2008 as a test attempt because W2003 went/going end-of-life this month.

     

    Your opinion on whether UAPM 11.3.4 with above patches "might" work on W2008 box?



  • 7.  Re: 11.3.4 Install Question

    Posted 08-04-2015 03:04 PM

    HI Gary,

     

    I believe you can still access the URL without having to log into our support site.  Please try it and let me know.

    As an alternative, I'll check to see at what patch level we started providing the windows 2008 install instructions.  If it was prior to C12, then you may have the instructions in your C12 patch files. 

     

    The instructions will definitely work over your C12 installation.  We have many customers running 11.3.4 on Windows 2008.



  • 8.  Re: 11.3.4 Install Question

    Posted 08-04-2015 03:09 PM
      |   view attached

    When I logon and access link you provided it showed no downloads available

     



  • 9.  Re: 11.3.4 Install Question

    Posted 08-04-2015 03:10 PM

    When I logged on CA Support, accessed link you mention above I get "no downloads available"

    ca.png



  • 10.  Re: 11.3.4 Install Question

    Posted 08-04-2015 03:14 PM

    CA Asset Portfolio Management Solutions and Patches - CA Technologies

     

    r11.3.4
    RO70200CAZ55.0 MB05/19/14UAPM 11.3.4 C19
    RO70200 README
    QO99416
    RO62536CAZ54.6 MB09/02/13UAPM 11.3.4.18 (This patch was superseded by RO70200)QO99416
    RO55516CAZ55.4 MB02/28/13UAPM 11.3.4.17 (This patch was superseded by RO62536)QO99416
    RO51896CAZ55.3 MB11/06/12UAPM 11.3.4.14 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO48670CAZ55.0 MB07/31/12WIN-UAPM-11.3.4.15 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO44156CAZ55.0 MB04/09/12UAPM 11.3.4.14 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO40359CAZ54.4 MB01/02/12UAPM 11.3.4.13 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO34887CAZ54.4 MB09/14/11UAPM-11.3.4-CUMULATIVE PATCH-12 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO30319CAZ54.4 MB05/12/11WIN-UAPM-11.3.4-CUMULATIVE PATCH-11 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO26555CAZ54.4 MB02/02/11WIN-UAPM-11.3.4-CUMULATIVE PATCH-10 (This patch was superseded byRO62536)QO99416
    RO24072CAZ19.8 MB11/08/10WIN-UAPM-11.3.4-CUMULATIVE PATCH-9 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO20968CAZ18.8 MB08/03/10WIN-11.3.4 CUMULATIVE PATCH - 8 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO18431CAZ18.3 MB05/14/10WIN-UAPM 11.3.4 CUMULATIVE PATCH - 7 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO15703CAZ17.7 MB03/01/10WIN-UAPM- 11.3.4 CUMULATIVE PATCH-6 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO13153CAZ16.8 MB11/23/09WIN-UAPM- 11.3.4 CUMULATIVE PATCH-5 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO10165CAZ16.9 MB07/31/09WIN-UAPM 11.3.4 CUMULATIVE PATCH 4 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO08547CAZ16.9 MB06/03/09WIN-UAPM 11.3.4 CUMULATIVE PATCH 3 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO02252CAZ16.3 MB09/11/08WIN-UAPM 11.3.4 CUMULATIVE PATCH 2 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO00066CAZ8.1 MB05/30/08WIN-UAPM 11.3.4 CUMULATIVE PATCH 1 (This patch was superseded by RO62536https://support.ca.com/irj/portal/anonymous/redirArticles?reqPage=search&searchID=RO55516)QO99416
    RO17462CAZ5.8 MB04/19/10WIN-UAPM PREREQUISITE PATCH (64-bit)None
    QO99416CAZ5.8 MB04/28/08WIN-UAPM PREREQUISITE PATCH (32-bit)Non

     

    http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-asset-portfolio-management-utilities-solutions-and-patches.aspx?intcmp=searchresultclick&resultnum=17



  • 11.  Re: 11.3.4 Install Question

    Posted 08-04-2015 03:19 PM

    So, with this list Tiago posted is it legal for us to download since we have no CA Support 9since 2010) to use these files?



  • 12.  Re: 11.3.4 Install Question

    Posted 08-04-2015 03:23 PM

    Still cannot access that C19 patch--"This solution belongs to a product for which you do not have an active license."



  • 13.  Re: 11.3.4 Install Question

    Posted 08-05-2015 09:44 AM

    Thank you.



  • 14.  Re: 11.3.4 Install Question

    Posted 08-04-2015 03:25 PM

    HI Gary,

     

    I've just checked the readme in the C19 patch.

    We started supporting Windows 2008 (& 2008 R2) at the C8 patch level.  The chart below shows what NEW databases and OS's were added at each patch level.

     

    RO20968 (C8)

    Support for Windows 2008 Server R2 64-bit

    RO24072 (C9)

    Support for Client Browser support (IE/Firefox) for Windows 7

    Support for EEM 8.3

    Support for EEM 8.4 SP4CR02

    RO26555 (C10)

    Support for Oracle 11.1.0.7 32-bit

     

    RO30319 (C11)

    Support for Oracle 11.1.0.7 64-bit

    Support for Oracle 11.2.0.6 32-bit

    Support for Internet Explorer 9

    Support for Firefox 4.x

    RO34887 (C12)

    Support for Oracle 11.2.0.6 64-bit

    Support for Service Desk 12.6

    Support for SLCM 12.6

    Support for Firefox 5.x

     

    If you locate your C12 patch - RO34887, and unzip the .caz file - you should see the following  .doc or .pdf files named:

    APM 11.3.4 Windows 2008 32-bit - Installation Instructions

    APM 11.3.4 Windows 2008 64-bit - Installation Instructions

     

    If your mdb is installed is also upgrading to SQL Server 2008, then also see this document:

    APM 11.3.4 SQL 2008-Support Instructions

     

    Follow the above instructions for a NEW installation and follow the steps exactly.

     

    Best Regards,

    Gale Bacon

    CA Technologies



  • 15.  Re: 11.3.4 Install Question

    Posted 08-04-2015 04:53 PM

    Our SYSADMIN reports seeing these on our current production server:

     

    RO40350.caz c:\CA\UAPM Install Files\C13

    RO07324.caz c:\CA\UAPM Install Files\ApplyPTF

    RO29416.caz c:\CA\UAPM Install Files\ApplyPTF


    This aid in our discussion?



  • 16.  Re: 11.3.4 Install Question

    Posted 08-04-2015 04:58 PM

    HI Gary,

     

    Yes, you can unzip the C13 patch and the instructions I mentioned earlier will be there. (C8 or later patches have the instructions).

    When you get ready to use the APPLYPTF program, just use the latest dated version.

     

    Best Regards,

    Gale Bacon

    CA Technologies



  • 17.  Re: 11.3.4 Install Question

    Posted 08-04-2015 05:36 PM

    Hi Gail

     

    Our SYSADMIN just located installation/patches in our old file system.  We show

     

    C12

    QO99416

     

    in the installation directory plus the UAPM 11.3.4 app media as well



  • 18.  Re: 11.3.4 Install Question

    Posted 08-04-2015 05:46 PM

    Hi Gary,

     

    Excellent.  You can backup/restore the mdb from one sql server to another (if necessary), or keep the mdb in place.

    Next, proceed to install UAPM 11.3.4 according to the installation instructions in the C12 patch.

     

    I think you are on your way.

     

    Best Regards,

    Gale Bacon

    CA Technologies



  • 19.  Re: 11.3.4 Install Question

    Posted 08-04-2015 06:00 PM

    Attempting tomorrow.  Here is file structure we had.  These are from 2011 timeframe--do we need to upgrade ApplyPTF, CAZIPXP, etc?

     

    The existing 2008 sql server UAPM 11.3.4 database has been copied to an instance in our development environment already.  I assume we just have to connect it to the new instance of UAPM in our development environment if all goes well tomorrow?  Not touch the existing db at all?

    ca2.PNG



  • 20.  Re: 11.3.4 Install Question

    Posted 08-04-2015 06:08 PM

    Hi Gary,

     

    You can use your existing CAZIPXP and APPLYPTF programs.

    Look for the documentation I mentioned earlier (in your C12 folder) and read through it carefully before starting the new install.

    After you read through it, then let me know if you have questions.

     

    Regards,

    Gale Bacon

    CA Technologies



  • 21.  Re: 11.3.4 Install Question

    Posted 08-05-2015 11:05 AM

    Hi Gale--just want to be clear and to verify with our patch C12 we can install 11.3.4 to operate on a W2008 server for the SQL Server--AND--a 2008 server for UAPM 11.3.4 application?



  • 22.  Re: 11.3.4 Install Question

    Broadcom Employee
    Posted 08-05-2015 12:22 PM

    Hi glefko, yes this scenario is possible. As Gale previously mentioned, if you have access to the C12 patch extracted folder just take a look at the file named "APM 11.3.4 Windows 2008 64-bit - Installation Instructions.pdf" or "APM 11.3.4 Windows 2008 32-bit - Installation Instructions.pdf" so you can be more familiar on how to do this.



  • 23.  Re: 11.3.4 Install Question

    Posted 08-05-2015 11:31 AM

    ASP.net question ...  in our release notice instructions to build UAPM 11.3.4 it reads that ASP.net 2.0 is installed and running on 2008 server.

     

    Note below graphic:

     

    1. It looks like version 1.1 is running not 2.0?
    2. Under .Net Frame column i see v2.0 not sure how that relates to ASP.net v2.0?

    ca3.PNG



  • 24.  Re: 11.3.4 Install Question

    Broadcom Employee
    Posted 08-05-2015 12:16 PM

    This screenshot means you have both 1.1 and 2.0 versions running.



  • 25.  Re: 11.3.4 Install Question

    Posted 08-05-2015 01:03 PM

    HI Alexandre_Almeida, maybe glefko needs apply application pool on UAPM web site, glefko please expand default web site and look for folder it´s working on 1.1 or 2.0



  • 26.  Re: 11.3.4 Install Question

    Posted 08-05-2015 01:05 PM

    IIS.jpg



  • 27.  Re: 11.3.4 Install Question

    Posted 08-05-2015 12:43 PM

    Gary,

    This is fine.  ASP .NET 1.1 is used primarily for the initial installation. 

    The application will run with ASP .NET 2.0.

     

    Best Regards,

    Gale Bacon



  • 28.  Re: 11.3.4 Install Question

    Posted 08-05-2015 04:44 PM

    Before I get started down wrong path wanted to clarify what I see on our end.  One <DIR> has a C13 (this our PROD server) and further below from our file system I see C12, QO99416.  Which one(s) should I be working with?

     



  • 29.  Re: 11.3.4 Install Question

    Posted 08-05-2015 05:42 PM

    Hi Gary,

     

    I would use the same patch level as database that you've copied over to DEV.

     

    Let me know if I have this correct:

    You're installing a NEW UAPM 11.3.4 application server, (creating a new empty mdb database)  in a DEV environment (windows 2008/sql server 2008).

    After that is installed and up and running, then you will point this UAPM 11.3.4 installation to your existing database that you've copied over to DEV.

     

    As the database needs to be at the same patch level as the application, then make sure to patch the new UAPM 11.3.4 to the same level as the DEV database you want to use in the end.

     

    Look in your current UAPM 11.3.4 installation at the <serverName>.HIS file in the \inetpub\wwwroot\Unicenter Asset Portfolio Management directory.

    If the last patch applied says: RO11213W, this is C12

    If the last patch applied says:  R12001W, this is C13

     

    Best Regards,

    Gale Bacon



  • 30.  Re: 11.3.4 Install Question

    Posted 08-05-2015 05:53 PM
    • Current 11.3.4 app on W2003 box about to expire in August due to W2003 end-of-life
    • Copied existing 2008 SQL Server MDB in production to development environment SQL Server 2008 instance
    • In our development environment we want to install fresh copy of 11.3.4 on W2008 platform app server
    • Point fresh 11.3.4 app to copy of existing 2008 sql server MDB dataset (copied from our Production environment)


  • 31.  Re: 11.3.4 Install Question

    Posted 08-05-2015 06:03 PM

    Hi Gary,

     

    Great!  So now, check the patch level in the prod environment.  That will tell you what patch to use during the new UAPM 11.3.4 install.

    Make sure when you follow the instructions, to create the empty 'mdb' in a different instance, and do not overwrite the production copy you have in DEV.

     

    Best Regards,

    Gale Bacon

    CA Technologies



  • 32.  Re: 11.3.4 Install Question

    Posted 08-05-2015 05:58 PM

    Asked our SYSADMIN to grab the .HIS file for me



  • 33.  Re: 11.3.4 Install Question

    Posted 08-05-2015 06:11 PM

    Found the following HIS file

     

    [Wed Apr 25 22:13:55 2012] - PTF Wizard installed R12001W (ARGWEB)

    [Wed Apr 25 22:13:55 2012] - PTF Wizard installed RO00066 (ARGWEB) : SUPERSEDED BY R12001W

     

    Search could not find RO11213W

     

    On your <blank> MDB comment--how does existing data get into blank MDB?--assume part of process?



  • 34.  Re: 11.3.4 Install Question

    Posted 08-05-2015 06:20 PM

    Now that we know this:  R12001W, this is C13 patch

     

    Install C13 (follow installation document within for Windows 2008 32-bit)

    Install UAPM 11.3.4

     

    No other patches needed or prerequisite to C13?



  • 35.  Re: 11.3.4 Install Question

    Posted 08-05-2015 06:32 PM

    HI Gary,

     

    You're creating an empty mdb (empty of YOUR data - it still has program data in it), just to test that the UAPM 11.3.4 application is installed correctly.

    You'll test by launching the UAPM web client after installation.  If that is successful, then you can point the UAPM 11.3.4 application to the database that you copied from PROD to DEV, so you have PROD data in your DEV environment for testing.

     

    Best Regards,

    Gale Bacon

    CA Technologies



  • 36.  Re: 11.3.4 Install Question

    Posted 08-05-2015 06:42 PM

    Gotcha thanks, let you know how it goes through tomorrow's attempt



  • 37.  Re: 11.3.4 Install Question

    Posted 08-06-2015 10:48 AM

    One last question about MDB--do we have to rename the MDB that was copied to development environment to another name--OR--during 11.3.4 install can we name the blank "mdb" something else?



  • 38.  Re: 11.3.4 Install Question

    Posted 08-06-2015 11:40 AM

    HI Gary,

     

    The UAPM 11.3.4 installer assumes 'mdb', so I would rename the one you copied over from production to some other name before you start the install.

     

    Best Regards,

    Gale Bacon

    CA Technologies



  • 39.  Re: 11.3.4 Install Question

    Posted 08-06-2015 12:04 PM

    I also noticed that our current UAPM setup is app server 32-bit and sql server 64-bit.  UAPM works fine since they did that install.  Okay ot proceed or better to match db and app servers to correct bit 64-bit?



  • 40.  Re: 11.3.4 Install Question

    Posted 08-06-2015 02:04 PM

    I am following document titled "Installing UAPM 11.3.4 in a Windows 2008 Environment"

    Step 2.4 asks to "Install MDB Optional Components"

    I am performing this step on the App server and get the following error below.  It "looks" like I need UAPM installation media package on both the app and database servers?  In order to continue.

     

    ca5.PNG



  • 41.  Re: 11.3.4 Install Question

    Posted 08-06-2015 03:11 PM

    Hi Gary,

     

    Yes, you will have to run the 'optional components' from the installer, directly on the database server.

     

    Regards,

    Gale Bacon

    CA Technologies



  • 42.  Re: 11.3.4 Install Question

    Posted 08-06-2015 02:55 PM

    I am following document titled "Installing UAPM 11.3.4 in a Windows 2008 Environment"

     

    Step 1.6 "Application Pools"

     

    1. There is no "Administrator" in dropdown--default NetworkService
    2. For Custom (my administrator login; a service account login)?
    3. Can this be ignored and put up with "to avoid CORA errors"?

     

    ca6a.PNG

    ca6b.PNG



  • 43.  Re: 11.3.4 Install Question

    Posted 08-06-2015 03:23 PM

    Hi Gary,

     

    If Administrator is not available, then use 'Local System'

     

    Regards,

    Gale Bacon

    CA Technologies



  • 44.  Re: 11.3.4 Install Question

    Posted 08-07-2015 04:29 PM

    Status:

    • <blank> MDB created with roles on sql server
    • UAPM 11.3.4 now installing on app server (in progress)
    • "Crossing fingers" ... :-)


  • 45.  Re: 11.3.4 Install Question

    Posted 08-07-2015 04:53 PM

    UAPM 11.3.4 install rebooting ...

     

    Install doc now has me:

    • install patch QO99416
    • apply jcl files from latest cum patch (in our case C13)
    • edit web config files on app server
    • modify folder rights
    • mdb setup
    • mdb patch


  • 46.  Re: 11.3.4 Install Question

    Posted 08-07-2015 05:15 PM