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How do I display the text of a Log Comment in a Message Template?

  • 1.  How do I display the text of a Log Comment in a Message Template?

    Posted 09-11-2015 03:18 PM


    I have set up a custom notification that emails a ticket's assignee if a comment is logged on one of their assigned tickets. I would like the email to include the text of the actual comment, though. How would I go about doing this? I've tried modifying the "Description" merge field from the standard message templates, but to no avail. Any help is much appreciated!



  • 2.  Re: How do I display the text of a Log Comment in a Message Template?

    Posted 04-05-2017 02:17 PM

    Hello,

    could you provide the example of notification you tried to modify?

    Generally this should work in this way:

    Comment: @{description}

    Ticket description: @{call_req_id.description}

    Regards,

    cdtj