CA Service Management

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  • 1.  how to configure Workflow?

    Posted Apr 17, 2015 09:46 AM

    I´have configured CA Workflow, all options manager (Administration Guide Release 12.7.00) in CA Workflow was configure and is installed status.


    I cannot see CA WOrkflow option in ticket areas. What i missing?


    Thank You

  • 2.  Re: how to configure Workflow?

    Broadcom Employee
    Posted Apr 19, 2015 09:26 PM


    On the Workflow tab of a change order category, there should be an option 'Use CA Workflow', had you checked the option and select a workflow for the category? (that's in r12.1, r12.7 should be similar)