I am getting below error after upgrading 12.5 to 12.9
AHD04407:CA Service Desk Manager html generation error. Could not find or process 'login.htmpl'.
AHD04714:Unable to open file imgbtndata.htmpl at login.htmpl: No such file or directory (2) userid=
Kindly help me to resolve this issue
The error is probably due to a customized form which is missing (imgbtndata.htmpl). Did you re-customize the forms after you ran the migration to 12.9 ?
Does the error occur if you remove any customized forms (htmpl) ?
Sumit, I think you have login.htmpl customized for 12.5 and now
after you upgraded to 12.9 you should re-customize this file
using the one from 12.9 install. Please check
to see if you have login.htmpl there and if yes, take a look at its last modified date and you will know what it is.
There is another possibility that you don't clear the browser
cache so as first step please delete/clear browser cached files and see if that helps.
Can you confirm if any files exist within:
Service Desk Manager\bopcfg\www\htmpl\default
If the folder contains no files (but only contains two folders) open this file with a text editor:
Service Desk Manager\site\config.properties
If it is:
If it is already =0 leave it alone.
Run pdm_configure. and the files should populate in the originally directory I noted.