CA Service Management

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  • 1.  Create running log of Comments in CA APM 12.9

    Posted Jun 10, 2015 01:49 AM

    Hello Folks,

    We are using CA APM 12.9 .We need to look into adding a table to store comments and tie it to asset somehow.Currently when a person adds a comment to an asset it is just appended to what is already there or overwrites what was already there.we would like the same thing that we have in the service desk which is a running log of comments with who inserted it and when.

     

    How can we achieve that? Any idea on this?

     

    Alexandre_Almeida Richard_Schneider_CA Gale_Bacon

     

    Thanks

    Manirul



  • 2.  Re: Create running log of Comments in CA APM 12.9

    Posted Jun 10, 2015 07:32 AM

    Have you looked at the Notes area of an asset?   I would say this is what you are looking for.  Once your looking at an Asset, there should be a Notes link in the left hand menu. 



  • 3.  Re: Create running log of Comments in CA APM 12.9

    Posted Jun 10, 2015 03:22 PM

    Hi Richard,

     

    For static comments or important notes on any asset we can consider "Note" where notes and comments should  be entered manually but for dynamic activity like who updated the asset and when, this kind of activity is possible thorough "Notes" or any other way? I know we can see "last update user" or "last update date" separately in APM as these field exists in APM but we are looking for something alike CA Service Desk "Log Comment" where everything gets logged when someone updates something in CO,IN etc and are visible in UI as a log.

    So it possible someway in APM.Please put some light on this

     

    Richard_Schneider_CA

     

    Thanks

    Manirul



  • 4.  Re: Create running log of Comments in CA APM 12.9

    Posted Jun 10, 2015 07:49 PM

    That sounds like the Audit History of an Asset to me.  So, the Audit History is a log of all changes to the asset... be it done manually or some automated way.  When looking at an Asset, on the upper right area by the SAVE/NEW buttons, there will be an Audit History link.  take a look at that.  It doesnt look like SDM's Comment Log, but it is a view of all changes to the asset, who did the change, what was changed, etc.



  • 5.  Re: Create running log of Comments in CA APM 12.9

    Posted Jun 16, 2015 03:10 AM

    Thanks Rick.Though we were looking another kind of log view but it seems Audit History is also helpful for us.

     

    Thanks

    Manirul



  • 6.  Re: Create running log of Comments in CA APM 12.9

    Posted Jul 14, 2015 04:13 PM

    HI Manirul_Hak,

     

    Did any of these responses answer your question? If so, please be sure to mark the correct response as a "correct answer."

     

    If not, please leave a comment below and we can see if anyone else has any ideas for how to resolve your issue.

     

    Thanks!

    Melanie