In SDM 12.6, attempting to use text input file to create multiple incidents. However, text_api only processes the last instance of each keyword and ignore all others, resulting in only one incident being created. CA support says this is not supported but a programmed solution may work. Has anyone tried this?
%AFFECTED_SERVICE=Service Desk Manager
%SUMMARY= test 1 api input
%SUMMARY= test 2 api input
The first ticket is bypassed and only the second ticket is created.
Yes, job scheduling of this input file would help. Is there any reason why this option is not considered?
Example: Use an Input File to Create Multiple Requests
The following example demonstrates creating multiple requests with one input file. This command can be helpful creating test data on a test system.
%DESCRIPTION=This is Test 1.
%DESCRIPTION=This is Test 2.
%DESCRIPTION=This is Test 3.
To process this file, assuming its full path is c:\testdata.txt, issue the following command:
pdm_text_cmd -t Request –u user01-f c:\testdata.txt
P.S. This entire example was taken from the CA SDM Admin Guide (Appendix C: Reference Commands, pg: 951).
Let us know if it helps?
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