CA Service Management

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  • 1.  Adjust delay time on Mouseover Previews in Service Desk 12.6/12.9

    Posted Dec 05, 2014 12:02 PM

    Is it possible to adjust the default delay time and set it to a different value ? I'm looking into reducing the delay time for currentMouseover Previews. Any suggestions on this one would be great.



  • 2.  Re: Adjust delay time on Mouseover Previews in Service Desk 12.6/12.9

    Posted Dec 05, 2014 02:10 PM

    Yes, it's a global setting in options manager (see below screen print).  The user preferences only allows you to disable or enable the functionality.

     

    Sorry, it won't let me attach a screen print for some reason.  It's in Options Manager / Web -- And the option is named:  mouseover_preview_delay_time.

     

    Tammy



  • 3.  Re: Adjust delay time on Mouseover Previews in Service Desk 12.6/12.9
    Best Answer

    Posted Dec 07, 2014 08:54 PM

    To add to what Tammy had mentioned, here is the detailed information for this option:

     

    mouseover_preview_delay_time:

     

    Specifies the delay time, in milliseconds, between hovering the mouse cursor over an object link and the display of the mouseover preview. The preview is not generated if the mouse is moved away from the link before the delay time expires. Enter a value from 100 to 5000 in the Option Value field.

     

    Default Value: 1000

     

    Thanks,

    Naveen



  • 4.  Re: Adjust delay time on Mouseover Previews in Service Desk 12.6/12.9

    Posted Dec 07, 2014 10:09 PM

    Thanks Naveen and Tammy for your quick help.