Hello
I'm marking this thread as "Assumed Answered" based on the above discussions and no update from you in a month.
You may unmark this and provide further information if this is not the case.
Or if there is a “Correct Answer,” please mark it.
In this particular case, you may be able to log an issue with CA Support and book some time with an engineer to step through a simple test case. As above, please start with the documentation referenced, so that there is a common starting point.
For best practice to encourage responses, see: Communities: Responding to Replies.
Thanks, Kyle_R.
Admin.