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SDM 12.5 to 12.9 Migration

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  • 1.  SDM 12.5 to 12.9 Migration

    Posted 11-08-2014 03:34 AM

    Hi,

     

    i have successfully migrated SDM from 12.5 to 12.9 in solaris oracle environment. All my services are up and running fine but sdm is not opening and am able to see some errors in log file. SPECTRUM is my server hostname. please help me to fix this.

     

    pdm_status.JPG

    STDLOG-FILE

     

    11/08 13:58:37.23 SPECTRUM       pdm_d_mgr            6642 ERROR        daemon_obj.c          1976 Daemon domsrvr died: recycling dependencies

    11/08 13:58:37.24 SPECTRUM       boplgin              6672 SIGNIFICANT  boplgin.c              463 Can't connect to server 'domsrvr'; will retry in 30 seconds

    11/08 13:58:37.31 SPECTRUM       bopauth_nxd          6671 SIGNIFICANT  bopauth.c              105 Can't connect to server 'domsrvr'; will retry in 30 seconds

    11/08 13:58:38.23 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/arcpur_srvr) MPID: f7 PID: 1c73

    11/08 13:58:39.24 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/arcpur_srvr return: None

    11/08 13:58:39.24 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t FS) MPID: 104 PID: 1c80

    11/08 13:58:39.24 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t SA) MPID: 105 PID: 1c81

    11/08 13:58:39.26 SPECTRUM       pdm_tomcat           7297 SIGNIFICANT  pdm_tomcat.c          1388 Stopping SA Tomcat javaw process (pid=7301): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_SA" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_SA/temp" org.apache.catalina.startup.Bootstrap stop

    11/08 13:58:39.26 SPECTRUM       pdm_tomcat           7296 SIGNIFICANT  pdm_tomcat.c          1388 Stopping FS Tomcat javaw process (pid=7305): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -Djavax.servlet.request.encoding=UTF-8 -Djavax.servlet.response.encoding=UTF-8 -Dfile.encoding=UTF-8 -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_FS/temp" org.apache.catalina.startup.Bootstrap stop

    11/08 13:58:40.24 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s -t VIZ) MPID: 106 PID: 1c82

    11/08 13:58:40.25 SPECTRUM       pdm_tomcat           7298 SIGNIFICANT  pdm_tomcat.c          1388 Stopping VIZ Tomcat javaw process (pid=7303): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx1024M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE_VIZ/temp" org.apache.catalina.startup.Bootstrap stop

    11/08 13:58:41.24 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_tomcat_nxd -s) MPID: 107 PID: 1c83

    11/08 13:58:41.25 SPECTRUM       pdm_tomcat           7299 SIGNIFICANT  pdm_tomcat.c          1388 Stopping SERVICEDESK Tomcat javaw process (pid=7307): /opt/CA/SharedComponents/JRE/1.7.0_10/bin/java -Djava.net.preferIPv4Stack=false -Xms64M -Xmx512M -XX:+UseAltSigs -Djaas.config=/opt/CAisd/add-ons/caflow/jaas.config -Djava.security.auth.login.config=/opt/CAisd/add-ons/caflow/jaas.config -Djdbc.baseDriver=oracle.jdbc.OracleDriver -Djavax.xml.transform.TransformerFactory=com.sun.org.apache.xalan.internal.xsltc.trax.TransformerFactoryImpl -Djava.awt.headless=true -Djava.endorsed.dirs="/opt/CA/SharedComponents/tomcat/7.0.23/common/endorsed" -classpath "/opt/CA/SharedComponents/tomcat/7.0.23/common/lib/tools.jar:/opt/CA/SharedComponents/JRE/1.7.0_10/lib/tools.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/bootstrap.jar:/opt/CA/SharedComponents/tomcat/7.0.23/bin/tomcat-juli.jar:/opt/CAisd/java/lib/sqljdbc.jar:/opt/CAisd/java/lib/ojdbc14.jar" -Dcatalina.base="/opt/CAisd/bopcfg/www/CATALINA_BASE" -Dcatalina.home="/opt/CA/SharedComponents/tomcat/7.0.23" -Djava.io.tmpdir="/opt/CAisd/bopcfg/www/CATALINA_BASE/temp" org.apache.catalina.startup.Bootstrap stop

    11/08 13:58:42.24 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/pdm_maileater_nxd) MPID: 108 PID: 1c8c

    11/08 13:58:42.29 SPECTRUM       pdm_tomcat           7299 SIGNIFICANT  pdm_tomcat.c           938 SERVICEDESK Tomcat was started on Sat Nov 08 13:58:41 IST 2014

    11/08 13:58:43.25 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agt_slump_if.c        1213 Process stopped (/opt/CA/ServiceDeskManager/bin/pdm_maileater_nxd return: None

    11/08 13:58:43.25 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/bpnotify_nxd) MPID: f9 PID: 1c75

    11/08 13:58:43.25 SPECTRUM       bpnotify_nxd         7285 SIGNIFICANT  bpnotify.c             214 Caught signal 15. Exiting.

    11/08 13:58:43.25 SPECTRUM       bpnotify_nxd         7285 SIGNIFICANT  bpnotify.c             215 SHUTDOWN of bpnotify_nxd

    11/08 13:58:43.78 SPECTRUM       slump_nxd            6645 ERROR        server.c              3720 Unable to handle fast-channel request from 2001|sa_main_server|SharedReceiver to 2001|domsrvr|TOP; reason: Process domsrvr is not currently running

    11/08 13:58:43.98 SPECTRUM       slump_nxd            6645 ERROR        server.c              3720 Unable to handle fast-channel request from 2001|viz_slump_SPECTRUM to 2001|domsrvr|TOP; reason: Process domsrvr is not currently running

    11/08 13:58:44.25 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/bpnotify_nxd return: 0Xf

    11/08 13:58:44.26 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/keit_daemon) MPID: 109 PID: 1c8d

    11/08 13:58:44.26 SPECTRUM       keit_daemon          7309 SIGNIFICANT  main.c                 138 SHUTDOWN of keit_daemon (caught signal 15)

    11/08 13:58:45.26 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/keit_daemon return: 0Xf

    11/08 13:58:45.26 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/krc_daemon) MPID: fa PID: 1c76

    11/08 13:58:45.26 SPECTRUM       krc_daemon           7286 SIGNIFICANT  main.c                 121 SHUTDOWN of krc_daemon (caught signal 15)

    11/08 13:58:46.27 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/krc_daemon return: 0Xf

    11/08 13:58:46.27 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/rep_daemon -s rep_daemon:SPECTRUM) MPID: fb PID: 1c77

    11/08 13:58:46.27 SPECTRUM       rep_daemon           7287 SIGNIFICANT  main.c                 176 SHUTDOWN of rep_daemon:SPECTRUM (caught signal 15)

    11/08 13:58:47.28 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/rep_daemon -s rep_daemon:SPECTRUM return: 0Xf

    11/08 13:58:47.28 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/bu_daemon) MPID: fc PID: 1c78

    11/08 13:58:47.28 SPECTRUM       bu_daemon            7288 SIGNIFICANT  BUDaemon.c             140 SHUTDOWN of bu_daemon (caught signal 15)

    11/08 13:58:48.28 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agt_slump_if.c        1206 Process stopped (/opt/CA/ServiceDeskManager/bin/bu_daemon return: 0Xf

    11/08 13:58:48.29 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/kpi_qry_daemon -d domsrvr) MPID: fe PID: 1c7a

    11/08 13:58:48.29 SPECTRUM       kpi_qry_daemon       7290 SIGNIFICANT  main.c                 186 SHUTDOWN of kpi_qry_daemon (caught signal 15)

    11/08 13:58:50.21 SPECTRUM       proctor_SPECTRUM     6652 SIGNIFICANT  agent_os_if.c         1152 Terminating : (/opt/CA/ServiceDeskManager/bin/kpi_sys_daemon -d domsrvr) MPID: ff PID: 1c7b

    11/08 13:58:50.21 SPECTRUM       kpi_sys_daemon       7291 SIGNIFICANT  main.c                 186 SHUTDOWN of kpi_sys_daemon (caught signal 15)



  • 2.  Re: SDM 12.5 to 12.9 Migration

    Posted 11-08-2014 07:40 AM

    Hi,

     

    Am getting response for all process in slstat through pdm_diag a command, but still issue persists.



  • 3.  Re: SDM 12.5 to 12.9 Migration

    Posted 11-09-2014 11:27 PM

    Hi Kalidh,

     

    Looks like domsrvr is getting crashed during the startup which could be because of various reasons. Try the steps from TEC594916 to see if it makes any difference. If it continues, I would suggest you open support issue by gathering the diagnostic information from TEC469212.

     

    Thanks,

    Naveen



  • 4.  Re: SDM 12.5 to 12.9 Migration

    Posted 11-11-2014 02:11 AM

    Hi Naveen,

     

    As per document, TEC469212, if execute this command am getting below error. please help to fix this.

     

    supp_diag.JPG



  • 5.  Re: SDM 12.5 to 12.9 Migration

    Posted 11-11-2014 04:59 AM

    Hi Kalidh,

     

    I would suggest you log a support issue as suggested by Naveen.

     

    Regards,

    Brian



  • 6.  Re: SDM 12.5 to 12.9 Migration

    Posted 11-14-2014 02:22 AM

    1. Do you have any customizations?

    2. The reason supp_diag.sh does not run is that you dont have the appropriate directory (where pdm_perl resides) in your PATH



  • 7.  Re: SDM 12.5 to 12.9 Migration

    Posted 11-14-2014 02:05 PM

    Hi,

     

    I have logged a support case for this issue.



  • 8.  Re: SDM 12.5 to 12.9 Migration

    Posted 11-17-2014 03:52 AM

    Keep us posted with the resolution and rootcause once Support resolved your issue...



  • 9.  Re: SDM 12.5 to 12.9 Migration
    Best Answer

    Posted 11-20-2014 02:37 AM

    Hi,

     

    We have observed that ddict.sch has not updated custom columns properly which was conflicting with custom spell files under site\mods\majic folder.

     

    1. ddicht.sch.old file was containing custom column, we have renamed this with ddict.sch and run the configure which has resolved the issue for a point of time with custom columns in ddict.sch file and columns is available at schema level as well.

     

      Later we saw that spel file 'wsp.mods under site\mods\majic 'was throwing syntax error. We have removed that file and run pdm_d_refresh and observed domsrvr for 10 minutes. Domsrvr was stable and application is working fine.

     

    but customizations are not working.



  • 10.  Re: SDM 12.5 to 12.9 Migration

    Posted 03-11-2015 07:22 AM

    Hi rkalidh87,

     

    Was this your solution? Or something else was done in the sytem to get it working?



  • 11.  Re: SDM 12.5 to 12.9 Migration

    Posted 03-11-2015 08:12 AM

    Hi,

     

    As of now, I have not proceeded further due to other products upgrade.