CA Service Management

  • Private Community
 View Only

  • 1.  BOXI 4.1 SP3 ERROR Auth.

    Broadcom Employee
    Posted Dec 18, 2014 04:02 PM

    Hi all,

    After install, configure and integrate the BOXI, I can't log on.

    The following message appears.

    "Account information not recognized: Could not reach CMS 'ITASM:6400'. The CMS on machine 'MYSERVER' was stopped due to a critical error. (FWM 20031)063265"

    Has anyone had this problem with the newest version?

    Best Regards

     

     

    DVD SDM 14.1 Windows

    Portuguese-BR

     



  • 2.  Re: BOXI 4.1 SP3 ERROR Auth.

    Broadcom Employee
    Posted Dec 18, 2014 05:02 PM

    Hello Kleber


    Maybe CMS server stopped because of some exception. Would a reboot help ?


    Please do keep in mind, 4.1 has pretty good hardware requirements. 16gb min is recommended with multiple core CPUs. Not sure what type of hardware this was installed on. 



  • 3.  Re: BOXI 4.1 SP3 ERROR Auth.

    Broadcom Employee
    Posted Dec 19, 2014 05:54 AM

    Hi Raghu

    Thank you for your feedback.

    I restarted the server and didn't work.

    In this environment we have

    4 CPUs

    16 Gb RAM

    W2k12 SO

    SQL2K12 DB

    Best Regards



  • 4.  Re: BOXI 4.1 SP3 ERROR Auth.

    Posted Dec 21, 2014 09:00 PM

    Hi Kleber,

     

    If the CMS DB is SQL 2K12, then navigate to CCM. Stop SIA Services, right click on SIA-->Properties-->Configuration--> click on the CMS DB specify option . If you do no see any error, select the "Update data source settings" and select the correct DSN to verify if it shows any CMS DB error.

     

    Thanks,

    Naveen



  • 5.  Re: BOXI 4.1 SP3 ERROR Auth.

    Posted Jul 26, 2016 07:39 AM

    Thanks .. Naveen



  • 6.  Re: BOXI 4.1 SP3 ERROR Auth.

    Broadcom Employee
    Posted Dec 19, 2014 01:04 PM

    What kind of database is the CABI CMS?

     

    If Oracle, please ensure that the ORACLE_HOME variable is set properly and the Oracle client is configured correctly.