Need to make CI a required field for change orders

[stephanie connolly]

Need to make CI a required field for change orders

[Anon Anon]

Hi,

 

Easiest

Administration Tab-->Service Desk-->Requests/Incidents/Problems-->Status-->Search for required status--> Go to respective type of status tab like (Incident/Request/Problem)--> Dependent Attribute tab-->add affected_resource as Required using 'Create New'.

 

Thanks,

Mohtesham

[Anon Anon]

Hi,

 

Easiest way to do as below:

 

Administration Tab-->Service Desk-->Requests/Incidents/Problems-->Status-->Search for required status--> Go to respective type of status tab like (Incident/Request/Problem)--> Dependent Attribute tab-->add affected_resource as Required using 'Create New'.

 

Thanks,

Mohtesham

[sabri]

Hi,

 

I think there is no such solution on CA SDM web GUI. Since chg object has no 'affected_resource'  you can not use 'Create New', instead you can control 'has_CI' attribute by .spl.

 

Thanks

 

Sabri S.

[Chi Chen]

out of box "project" is present for chg:

project              SREL -> nr.id

so you can use a mod file to make this required. If you don't like the

heading/title of this field on detail_cng.htmpl file, you can make change

to that file as well. Thanks _Chi

[stephanie connolly]

Chi,

Thanks for the suggestion. That is a simple solution. That works for adding one CI but will not work for multiple CIs. Any other suggestions?

[Chi Chen]

In that case, I think more work would need to be done.

Out of box, there is a good example that you may want to follow

in chg:

caused_cr_list       BREL <- cr.caused_by_chg {caused_by_chg = ?}

and the tab "Caused Requests" on the detail_chg.htmpl page. In

other words, you may need to cutomize both the chg and nr objects

to make a similar schema like for example the out of box caused_

cr_list (in chg) and caused_by_chg (in cr as " caused_by_chg        SREL -> chg.id"). of course to display/update the list in the tab, you

would need to change detail_chg.htmpl to add a tab ( for example,

"Related Configuration Items") similary. Thanks _Chi

[Legacy User]

I have found that you can do this through the SDM GUI, at least in 14.1, using the following:

1.  Create a new Activity Association using has_CI as the attribute. I created mine using Activity Type of Field Update.

2.  Create a new Macro.  Add an atomic condition selecting your new attribute as the attribute, Operator is equals, Data Value of Yes

3.  Use the new Macro as the condition for your status transition

If you already have a status transition condition, you'll need to modify the macro used in the condition adding the new atomic condition above and update the message displayed to the user appropriately.