CA Service Management

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CA Service Desk Manager 14.1 installation

  • 1.  CA Service Desk Manager 14.1 installation

    Posted 01-11-2015 06:12 AM

    HI ALL

    i am installing the SDM 14.1 but its giving the below error.

    any Idea!!!!!!!!!!!!

     

    2015/01/11 14.56.05.746 INFO  [DeployThread: Configuring CA Service Desk Manager] [ConfigurationGenerator] =========================== Done SDMConfig Properties ===========================

    2015/01/11 14.56.05.793 INFO  [DeployThread: Configuring CA Service Desk Manager] [ConfigurationGenerator] <<<<<<<<<<<<<<<<<<<<< Backup file name : \site/config.properties_2015_01_11_14_56_05

    2015/01/11 14.56.05.800 INFO  [DeployThread: Configuring CA Service Desk Manager] [ConfigurationGenerator] File Not found : \site\config.properties (Access is denied)

    2015/01/11 14.56.05.802 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration response file creation returned with exitCode: -1

    2015/01/11 14.56.05.807 INFO  [DeployThread: Configuring CA Service Desk Manager] [SDMLogParser] \log\configure.log (The system cannot find the path specified)

    2015/01/11 14.56.05.811 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] configLogScanner errMsg :

    2015/01/11 14.56.05.813 ERROR [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration failed with message :

    2015/01/11 14.56.05.815 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] ProgressPage - Task Changed Configuring CA Service Desk Manager

    2015/01/11 14.56.05.818 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task State Changed. TaskID: task.configure_sdm,Configuring CA Service Desk Manager, Old State: running, New State:failed

    2015/01/11 14.56.05.668 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 47 of 50

    2015/01/11 14.56.05.823 ERROR [Thread-27] [ProgressUpdateSDMConfig] Exception occurred. : sleep interrupted

    2015/01/11 14.56.05.834 INFO  [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Saving task 'task.configure_sdm' status to DB ....

    2015/01/11 14.56.05.836 INFO  [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Saving component install state to database.

    2015/01/11 14.56.05.837 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Insert/Update Parameters: productCode (1); currVersion (14.1); status(failed); packageId(task.configure_sdm)

    2015/01/11 14.56.06.003 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Query Parameters: lower(machineName) - (sdm01); lower(packageid) -  (task.configure_sdm); productCode(1)

    2015/01/11 14.56.06.004 INFO  [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] al_cdb_componentinstallstate count 1

    2015/01/11 14.56.06.006 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister]  Update to al_cdb_componentinstallstate successful

    2015/01/11 14.56.06.007 INFO  [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Task 'task.configure_sdm' status saved to DB ....

    2015/01/11 14.56.06.007 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] ProgressPage - Task Error.

    2015/01/11 14.56.06.007 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task Error. TaskID: task.configure_sdm,Configuring CA Service Desk Manager

    2015/01/11 14.56.07.822 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 48 of 50

    2015/01/11 14.56.09.823 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 49 of 50

    2015/01/11 14.56.11.823 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 50 of 50

    2015/01/11 14.56.13.822 INFO  [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] Waiting for mdbstatus.log to be available. retry 51 of 50

    2015/01/11 14.56.23.822 DEBUG [Thread-24] [ProgressUpdateInstallSDMRemoteMDB] SDM Remote MDB Instalaltion Completed: 0



  • 2.  Re: CA Service Desk Manager 14.1 installation

    Posted 01-11-2015 08:25 PM

    Hi Arif,

     

    "File Not found : \site\config.properties (Access is denied)" Is this file created within the NX_ROOT\site folder? Is this installation on windows environment? If yes, then 8.3 file notation is enabled? Also, ensure that you login to server as local adminstrator to run the installation.

     

    Thanks,

    Naveen



  • 3.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-11-2015 02:24 AM

    Hello arimu02,

     

    Did you make progress on this?

     

    Thanks, Kyle_R.



  • 4.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-11-2015 06:34 AM

    Hi Arif,

     

    Ensure that you run the installation as local admin. Right click on installation executable and select Run as Administrator.

     

    If you would have other error after doing this please share with us.

     

    Thanks,

     

    Cihan



  • 5.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-02-2016 05:19 AM

    Hi,

     

    I'm trying install the SDM 14.1 but its giving the below error.

     

    2016/02/02 10.00.29.062 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] configLogScanner errMsg : 02/02 09:55:02.045 WARN  ConfigThread.java      582 Configuration task (Start CA Service Desk Manager service(s) in db admin mode.) is failed in step : 18

    2016/02/02 10.00.29.062 ERROR [DeployThread: Configuring CA Service Desk Manager] [ConfigureSDM] SDM configuration failed with message : 02/02 09:55:02.045 WARN  ConfigThread.java      582 Configuration task (Start CA Service Desk Manager service(s) in db admin mode.) is failed in step : 18

    2016/02/02 10.00.29.062 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] ProgressPage - Task Changed Configuring CA Service Desk Manager

    2016/02/02 10.00.29.062 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task State Changed. TaskID: task.configure_sdm,Configuring CA Service Desk Manager, Old State: running, New State:failed

    2016/02/02 10.00.29.062 ERROR [Thread-33] [ProgressUpdateSDMConfig] Exception occurred. : sleep interrupted

    2016/02/02 10.00.29.062 INFO  [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Saving task 'task.configure_sdm' status to DB ....

    2016/02/02 10.00.29.062 INFO  [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Saving component install state to database.

    2016/02/02 10.00.29.062 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Insert/Update Parameters: productCode (1); currVersion (14.1); status(failed); packageId(task.configure_sdm)

    2016/02/02 10.00.29.109 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] Query Parameters: lower(machineName) - (helpserviceqld); lower(packageid) -  (task.configure_sdm); productCode(1)

    2016/02/02 10.00.29.109 INFO  [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister] al_cdb_componentinstallstate count 1

    2016/02/02 10.00.29.109 DEBUG [DeployThread: Configuring CA Service Desk Manager] [DatabasePersister]  Update to al_cdb_componentinstallstate successful

    2016/02/02 10.00.29.109 INFO  [DeployThread: Configuring CA Service Desk Manager] [DeployThread] Task 'task.configure_sdm' status saved to DB ....

    2016/02/02 10.00.29.109 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] ProgressPage - Task Error.

    2016/02/02 10.00.29.109 DEBUG [DeployThread: Configuring CA Service Desk Manager] [ProgressPage] Task Error. TaskID: task.configure_sdm,Configuring CA Service Desk Manager

     

    I run the setup 'Run as Administrator'. This error is related to java or database?

     

    Any solution?

     

    Thanks,

    Alex



  • 6.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-02-2016 06:23 AM

    Hi Alex,

     

    Can you provide us with the stdlog and configure.log as well. Checkdb log might also be useful in this case as we have seen DB connection failing during the startup of SDM in DB admin mode.

     

    _R



  • 7.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-02-2016 07:09 AM
      |   view attached

    Hi,

     

    Please see the instal.log below.

     

    I've seen a lot of problems related to database connection.

     

    Through command line: sqlplus admca/'password'@'instance' works without problem.

     

    Thanks a lot for your help!

    Alex

    Attachment(s)

    zip
    install.log.zip   32K 1 version


  • 8.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-02-2016 09:07 AM

    Thank you Alex. Can you provide the other logs too (stdlog configure log and checkdb log)


    Thx

    _R



  • 9.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-02-2016 09:29 AM

    Yes of course,

     

    But one question. I review the install.log file and i've a lot of problems related to database connection. The user that DBA creates can connect correctly, but 'mdbadmin' can not connect.

     

    Connecting to 172.******:1521/DSCC as ADMCA

    Successfully loaded Oracle Server JDBC driver

    Trying to connect to Oracle using the connect string=jdbc:oracle:thin:@//172.*******:1521/DSCC

    Connecting to 172.******:1521/DSCC as ADMCA

    Successfully loaded Oracle Server JDBC driver.

    Trying to connect to Oracle using the connect string=jdbc:oracle:thin:@//172.********1521/DSCC

    Unable to obtain Database Connection for user : mdbadmin May be a fresh installation.ORA-01017: invalid username/password; logon denied

    Connection to database failed

    No Configuration found in DB. Maybe a fresh installation.

     

     

    I set up the same password on database configuration when install CA Service Desk Manager 14.1 and pass the step. If the passwords aren't the same, probably says me that mdbadmin password is wrong.

     

    Thanks a lot,

    Alex

    Attachment(s)

    zip
    stdlog.0.zip   2K 1 version
    zip
    configure.log.zip   5K 1 version
    zip
    checkdb.0.zip   420B 1 version


  • 10.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-02-2016 09:42 AM

    But CA Service Desk Manager is installed, but says this error on installation setup:

     



  • 11.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-02-2016 11:07 AM

    02/02 09:52:56.64 HELPSERVICEQLD orcl_ckeckdb         3500 SIGNIFICANT  orclclass.c            553 Oracle db initiallization failed with NX_ORACLE_LIB path,re-initializing with /lib

    02/02 09:52:56.64 HELPSERVICEQLD orcl_ckeckdb         3500 EXIT         orclclass.c            557 Unable to load the OCI library or DLL. Cannot continue!

     

     

    I believe we're having trouble loading the 32 bit Oracle Client libraries and that's why SDM Start.

     

    If 32 bit Client was installed,  I think we need make sure that 32bit Oracle_HOME/bin directory is in the windows environment variable PATH   (the system path and not user path) is ahead of 64bit Oracle client/server if it exists there.  Reboot the machine and retry again.

     

     

    _R



  • 12.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-03-2016 03:20 AM

    HI,

     

    I'm checking and the maybe you're right, because i asked to install Oracle Client 11g 32 bits and the they install Oracle Client 11g 64 bits.

     

    Also i found these article:

    CA Service Desk Manager Known Configuration Issues - CA Service Management - 14.1 - CA Technologies Documentation

     

    Right now i'm gonna unistall Oracle Client 11gb 64 bits, unistall CA Service Management, then install again both products. Are you agree?

     

    One question, on database server, is requirement to have Oracle Client? Just need Oracle Server right?

     

    Thanks,

    Alex



  • 13.  Re: CA Service Desk Manager 14.1 installation

    Posted 02-03-2016 06:19 AM

    32 bit client is only needed on SDM server.

     

    It is not a requirement On the oracle server node.

     

    _R