CA Service Management

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  • 1.  Knowledge Tree Advice

    Posted Jun 30, 2015 11:58 AM

    Hello community members,

     

    I have been trying to figure out how to build knowledge trees in the most visually appealing and user friendly way.  After reading through the ServiceDesk admin guide and expirimenting with some prototype trees, I am still unsatisfied with my result.  Does anyone have an example of a professional looking knowledge tree that they could share here?  Ideally I would like to see a tree or a section of a tree that has been used in production.

     

    Thanks for any help you can provide.

     



  • 2.  Re: Knowledge Tree Advice

    Broadcom Employee
    Posted Jul 01, 2015 01:27 PM

    There was a topic posted in the Communities not long ago where Paul provided a sample tree document, perhaps that could help?

     

    https://communities.ca.com/message/241715046#241715046