Can export and edit in list be added to employee access type.
Export will help users fetch the list of tickets raised by them.
I have made a few attempts to add these 2 functionalities but the controls won't appear on employee pages.
What is the end result here - for employess to be able to export tickets that they have currently opened?
End users, sometimes, are asked by the IT team for the list of tickets raised by them for various purposes such as audits.
In such cases, the end users are unable to simply export the list and provide it.
To add export functionality for the employee, you have to customize list_in/cr/chg.htmpl and add some search filters or just declare the filters section.
For example, in list_in.htmpl just add the next lines after "<PDM_INCLUDE FILE=std_body.htmpl>":
<PDM_MACRO name=sfStart create=false factory=cr>
This will enable the filters and also show the Export button. You can also add some fileds for filters in this section.
This works great!
Or to make it simpler, add two lines:
before this line:
And refresh the webengine htmpl caches and delete end user browser cached files.
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