r12.9 - Change Order form Priority Question

[Corb]

It is my understanding that the only purpose for the "Priority" field on the Change Order form is that it is carried over from other forms, e.g., Incident, Problem, etc., but has not real function or purpose on the Change Order form.  With that said, I want to make that field Read Only on the form, but I'm being told that is a configuration change.  I'm not convinced this is the case so can anyone dispel this myth of not being able to make the Priority field on the Change Order form Read Only?

[Chi Chen]

I think "priority" has its purpose and functions.

For example, you can associate service types to priorities so that

when a change order is created with the priorities the service type

is attached to the newly created change order so that certain events

will trigger. Another example would be the some activity notifications

are priority-related . One example would be "escalate" activity which

will happen if you escalate the change order(change the priority from

2 to 1 for example).