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Integrating CA SDM with Microsoft Lync

  • 1.  Integrating CA SDM with Microsoft Lync

    Posted 10-31-2014 05:51 AM

    Has anyone integrated CA SDM with Microsoft Lync?

    We have a requirement where analysts should be able see LYNC status of end users on tickets and initiate chat from the same window.



  • 2.  Re: Integrating CA SDM with Microsoft Lync

    Posted 11-02-2014 07:48 PM

    Hi Chirag,

     

    I'm not sure if this requirement can be achieved. However, this may be done via REST webservices according to the below article:

     

    https://ucwa.lync.com/documentation/what-is-lync-ucwa-api

     

    If anyone has different ideas, pls reply to this thread.

     

    Thanks,

    Naveen