Has anyone integrated CA SDM with Microsoft Lync?
We have a requirement where analysts should be able see LYNC status of end users on tickets and initiate chat from the same window.
Hi Chirag,
I'm not sure if this requirement can be achieved. However, this may be done via REST webservices according to the below article:
https://ucwa.lync.com/documentation/what-is-lync-ucwa-api
If anyone has different ideas, pls reply to this thread.
Thanks,
Naveen