KB email notification

[Anon Anon]

Hi Team,

 

we have a requirement that a kb mail should trigger before one month of review date.

 

for Ex: 01/01/2015 is the review date of a kb then a mail should trigger on 01/12/2014.

 

could you please help on this ?

 

Thank you,

 

Regards,

 

santoshi.P

[Legacy User]

I do not think this is possible OOTB. At best you can probably try to build a stored query that uses a timespan. So the query will return\list KB documents that match the timespan.

 

Hope this helps...

[Anon Anon]

Thank you for reply Brian,

 

i have already created a node in Scoreboard but client wants only email notification..

[Legacy User]

Unless you use a customization, this is not achievable OOTB.

[Giedrius Bekintis]

You can use approach that is described here:

 

Notification (or any other action) on call back date for the requests

[Anon Anon]

Thank you for the reply Gutis,

Yes, i have tried the the solution which you have provided, as per the solution we have to create a muliple notification macro and attach to the event which is mentioned in the spl..but multiple notification macro is not available for KMDB

[Giedrius Bekintis]

Than you can use action macro e.g. there is standard macro promote document retirement, and do notification on this follow-up comment