CA Service Management

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  • 1.  Not Able to Fetch Boxi Reports

    Posted Jan 07, 2015 02:05 AM

    Hi,

     

    We are using the CA SDM 12.7 With Win Server 2012 and MS SQL 2008 and BOxi 3.2.

    CA SDM Application, Database and Boxi, all are installed in different servers.

     

     

    Issue :- Not Able to Fetch Boxi Reports. It Shows the following error :- Failed to open the connection.

     

     

    I have checked odbc and servicedesk connection. all test successful.

     

    Request you to guide me to resolve the issue.

     

     

    Regards,

    Piyush Mer



  • 2.  Re: Not Able to Fetch Boxi Reports
    Best Answer

    Posted Jan 07, 2015 02:26 AM

    Hi Piyush,

     

    Do you see the error for the OOTB crystal reports or WEBI reports? Create a sample WEBI report and see if it works fine.

     

    Thanks,

    Naveen



  • 3.  Re: Not Able to Fetch Boxi Reports

    Posted Jan 07, 2015 02:35 AM

    Hi Naveen,

     

    We are fetching CA Service Desk Reports. Like Survey, Assset. In that we are getting the errror failed to open a connecton.

     

     

    Kindly suggest.



  • 4.  Re: Not Able to Fetch Boxi Reports

    Posted Jan 07, 2015 04:09 AM

    Piyush,

     

    How about the WEBI reports? This would help us to understand if the issue is with the OOTB reports or with the ODBC connection.

     

    Thanks,

    Naveen



  • 5.  Re: Not Able to Fetch Boxi Reports

    Posted Jan 07, 2015 06:43 AM

    Hi Naveen,

     

    Can you pls tell me how can we create sample webi report and test?

    I am not aware of it.

     

    Request you give suggetion.

     

    Regards,

    Piyush Mer



  • 6.  Re: Not Able to Fetch Boxi Reports

    Broadcom Employee
    Posted Jan 07, 2015 08:52 AM

    Hi Sunil


    Would this doc be of any help to verify your connection is set properly in the universe?


    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec595754.aspx


    -R