CA Service Management

  • 1.  CA SDM integration with SAP Solution Manager

    Posted 12-01-2014 08:22 AM

    Hi All,

     

    Can we integrate CA SDM with SAP Solution Manager? This is a must for the customer and we are proposing CA SDM r14.1

     

    We are competing against IBM Service Desk solution on this one. IBM has told customer that they integrate with SAP Solution manager?

     

    I know that we have certified the integration in r12.5 and no longer support it. Is there a package work product we provide for integration? Has anyone came across this scenario?

     

    Thank you,

    Piyush Vachhani



  • 2.  Re: CA SDM integration with SAP Solution Manager

    Posted 12-01-2014 11:55 PM

    Hi Piyush,

     

    Integration support for SAP Solution is not there with the current releases. How about reaching out to CAT Services team to see if it is possible using Process Automation?

     

    Thanks,

    Naveen



  • 3.  Re: CA SDM integration with SAP Solution Manager

    Posted 02-03-2015 12:52 PM

    Hi,

     

    The integration with SAP isn't anymore default as Naveen_Desham said, but you can achieve that with CA ITPAM by consuming SAP webservices.



  • 4.  Re: CA SDM integration with SAP Solution Manager

    Posted 02-12-2015 12:20 AM

    Hi Mattes,

     

    Do we supply any PAM Process for the integration or it has to be custom developed.

     

    Thank you,

    Piyush Vachhani



  • 5.  Re: CA SDM integration with SAP Solution Manager

    Posted 02-12-2015 06:08 AM

    Hi Piyush,

     

    The integration must be developed, you can use SOAP or REST(it would be necessary to check if SAP supports REST) ITPAM operators to consume the WebService to achieve that.

    Regards,



  • 6.  Re: CA SDM integration with SAP Solution Manager

    Posted 02-11-2015 06:48 AM

    Hello Piyush,

     

    Can you give more information in detail? What would you like to achieve with this integration?

     

    Thanks and Regards,



  • 7.  Re: CA SDM integration with SAP Solution Manager

    Posted 02-12-2015 12:18 AM

    Hi Cihan,

     

    Customer is looking to do the ticket Sync from SAP Solution Manager. If an Incident is created in SAP Solution Manager then it should create an Incident in CA SDM and vice versa. When an activity is logged in SAP Solution Manager it should update the activity in CA SDM and vice versa.

     

    As Naveen mentioned above it was OOTB in r12.5 and we do not have that anymore. I was looking for some other approach.

     

    Thank you,

    Piyush Vachhani