Date: December 31, 2014
To: CA Software Asset Manager (“CA SAM”) Customers
From: The CA Technologies Service Management Product Team
Subject: End of Service Announcement for CA Software Asset Manager r12.7 (3.4.x)
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for CA Software Asset Manager r12.7 (3.4.x) beginning June 20, 2015. This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Software Asset Manager.
To improve alignment and simplify supportability with the frequent releases of CA SAM, CA has modified the versioning. We encourage you to migrate to the latest release of CA Software Asset Manager as soon as possible, so you can take full advantage of the latest features and enhancements this release has to offer.
For additional information on CA Software Asset Manager, please visit the CA Software Asset Manager pages at CA Support Online (https://support.ca.com/) and for details on the currently supported CA SAM releases, please visit the CA Software Asset Manager Solutions, Patches and Catalogs Index page (https://support.ca.com/).
For those considering CA Software Asset Manager, please refer to the CA SAM Support Announcement on CA Support Online to ensure you engage qualified resources to assist with the implementation. (https://support.ca.com/).
If you have any questions regarding the support schedule, please contact CA Software Asset Manager CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, Customer Success Manager or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.