December 31, 2014
To: CA Service Catalog Customers
From: The CA Technologies CA Service Management Product Team
Subject: End of Service Announcement for CA Service Catalog 12.7 and CA Service Catalog 12.8
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In accordance with our CA Support Policy and Terms (https://support.ca.com/), please consider this letter your written notification that we are discontinuing support for CA Service Catalog 12.7 and CA Service Catalog 12.8 beginning December 31, 2015. This will allow our Development organization to more effectively focus its resources on and add value to the next release of CA Service Catalog.
At this time, we encourage you to plan for the migration to CA Service Catalog 14.1 as soon as possible, so you can take full advantage of the latest new features and enhancements this release has to offer. For additional information on CA Service Catalog, please visit the CA Service Catalog pages at CA Support Online (https://support.ca.com/).
As CA Technologies would like to help make your upgrade to CA Service Catalog 14.1 as straightforward and successful as possible, we are offering the following:
§ A no-charge software upgrade from CA Service Catalog 12.7 or CA Service Catalog 12.8 to CA Service Catalog 14.1 for any customer with an active maintenance contract.
§ Documentation to help prepare you for your upgrade to CA Service Catalog 14.1 can be viewed at CA Support Online (https://support.ca.com/cadocs/0/CA%20Service%20Catalog%2014%201-ENU/Bookshelf.html),
§ CA Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. Please visit www.ca.com/services.
If you have any questions regarding the support schedule, please contact CA Service Catalog Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, a member of the Customer Success Team, or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.