CA Service Management

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GEO-REFERENCING IN THE CA SERVICE DESK MANAGER

  • 1.  GEO-REFERENCING IN THE CA SERVICE DESK MANAGER

    Posted Dec 15, 2014 11:52 AM

    Has anyone worked or works with the geo-referencing in the SDM? This with the idea of making the distribution of tickets based on the location of users with analysts closer together. The location of the tickets with mobile access using maps would be a useful feature. I use the SDM 12.7

     

     

    Thanks.