CA Service Management

  • Private Community
 View Only

  • 1.  Problem implementing CA BSI 8.3

    Posted Jun 25, 2014 04:02 PM
      |   view attached

    Guys,

     

    I am getting a problem while implementing CA BSI 8.3. Some of the text and links are appearing as shown in the image attached.

     

    Thanks in advance.



  • 2.  Re: Problem implementing CA BSI 8.3

    Posted Jun 25, 2014 04:05 PM

    André,

     

    Did you restart the BSI services?

     

    Juan



  • 3.  Re: Problem implementing CA BSI 8.3

    Posted Jun 25, 2014 04:15 PM

    Thanks for the replying Juan.

     

    Yes i did. Actually, besides restarting services, rebooted the servers and started the services again. Nothing happened, still the same.



  • 4.  Re: Problem implementing CA BSI 8.3

    Posted Jun 26, 2014 10:28 AM

    André,

     

    This issue is usually related to IIS service, therefore, it's solved by restarting the respective Windows service.

     

    Have you changed the default GUI language?

     

    Regards,

     

    Juan



  • 5.  Re: Problem implementing CA BSI 8.3

    Posted Jun 26, 2014 10:51 AM

    Juan,

    I appreciate your effort to help this case. The services was all restarted and still the same problem. About the language GUI, i left as default (English).



  • 6.  Re: Problem implementing CA BSI 8.3

    Posted Jul 02, 2014 02:29 AM

    Hi Andre,

     

    I think this problem can be solved by running the stringsloader.exe file which is present in the BSI installation folder.

     

    e.g. D:\Program Files (x86)\CA\Cloud Insight\bin.

     

    Close all the browsers. Go to command prompt and execute this application(stringsloader.exe) once. Open the BSI application in browser and the strings would be displayed properly.

     

    Hope this helps!!

     

    Thanks,

    Vish



  • 7.  Re: Problem implementing CA BSI 8.3

    Posted Jul 02, 2014 09:04 AM

    Hi Vish,

    Thanks for your attempt to help. Unfortunately, did not work.

    In attachment I send the error after run the application (stringsloader.exe).

    error-string.png



  • 8.  Re: Problem implementing CA BSI 8.3

    Posted Jul 03, 2014 01:07 PM

    try iisreset from cmd.



  • 9.  Re: Problem implementing CA BSI 8.3
    Best Answer

    Posted Jul 03, 2014 03:09 PM

    Hi Lester,

    Thanks for that. I already tried it.

    I think the problem is that the BSI8.3 only support oracle client 11.2.0.4 and i have the 11.2.0.3 installed.



  • 10.  Re: Problem implementing CA BSI 8.3

    Posted Feb 09, 2015 08:18 PM

    Andre,

     

    I had the same problem and I fixed using the StringsLoader (like suggested). About your second error you can fix instaling the ODAC (oracle client) (install.bat all your_horacle_home_path your_oracle_home_name)

    Regards..