Stop notifications if Parent/Child group is the same

[Anon Anon]

Hello everyone,

 

I have a requirement to stop notifications from being sent to Children Incidents if the Child Incident(s) Group is the same as the Parent's Group.

 

Looking at the cr object, I see both a group and parent attribute and was wondering if I could reference the parent group with something like: parent.group != group. however, when building the Atomic Condition I don't see a way to create a "parent.group" attribute.

 

Any assistance with this would be greatly appreciated!

[Zhijun He]

Hi,

You may try the following:

1. Create new Attribute Alias

Administration tab -> Service Desk -> Application Data -> Codes -> Attribute Alias

object name: cr

alias name: parent_group

alias value: parent.group

 

2.Create new Activity Associations
Administration tab -> Activity Associations -> Activity Associations

Symbol: cr_parent_group

Object type: R/I/P

object type attribute: parent_group

activity type: Field Update

 

3. Create new site-defined condition Macro, add condition:

Group Equals cr_parent_group

 

I just created the macro, you may test it further.

 

Regards,

Mark

[Anon Anon]

Hi Mark,

Thank you for the very thorough reply! I''ll test it out and let you know the results.

 

Bob