CA Service Management

 View Only
  • 1.  Stop mails for a particular category

    Posted Nov 17, 2014 12:18 AM

    We are using CA SDM 12.6

     

    Can we stop all mails (status update, survey, created, log comment) sent by SDM for a particular category?



  • 2.  Re: Stop mails for a particular category
    Best Answer

    Posted Nov 17, 2014 12:56 AM

    Assuming that you are referring to emails and surveys sent by Activity Notifications, you can stop them for a particular category by adding a rule to the Activity Notification for Change Orders for each of the above activities.  Test a site-defined condition along the lines of 'change category is not xyz' before allowing the email.



  • 3.  Re: Stop mails for a particular category

    Posted Nov 17, 2014 07:34 AM

    Yep, Notification Rules should allow you to do this kind of logic...