RPC Server - Which function?

[Legacy User]

Hello !

 

I have one doubt to clarify!

What is the main function, of " RPC Server " process (rpc_srvr) ?

 

And,what can impact its malfunction?

 

Greetings.

Ivo Reis.

[kristen.palazzolo]

Hi! In which community did you intend to post this?

[Legacy User]

Hello again.

 

My intention was to post this on CA Service Desk Community.

[kristen.palazzolo]

Thanks! I have moved this question to the CA Service Management Community under the CA Service Desk category.

[Raghu Rudraraju]

Thank you Kristen.

 

 

Ivo Reis,

 

In short here's the definition you can find from the SDM Bookshelf (this link also shows definitions on several other Server Components )

RPC Server (rpc_srvr)

Used for making outbound SOAP web service calls. It runs on all CA SDM servers.

 

Say you're integrating with CA Process Automation (CA PAM),  its the RPC Server that makes the outbound call into CA PAM's  SOAP interface and then interacts with it there after.

 

Hope this helps

 

_R

[Anon Anon]

Hi Ivo Reis,

 

To add to what Raghu had mentioned, all the communication from CA SDM to CA PAM is through web services. The pdm_rpc (a Java application), a CA SDM server-side daemon performs the web service calls. If the pdm_rpc crashes, only the integration would fail. Below diagram is available in the greenbook:

 

 

Thanks,

Naveen

[Vinod Subburaj]

Hi Ivo Reis,

These are the excerpt from administration guide which has the description for all the process .

PDM RPC (PDM_RPC)

Manages the Web Services requests

 

 

There are some article in admin guide to enable logging on this process. Refer : Page 1054(r12.9)

 

pdm_log4j_config –f SDM_RPC -n pdm_rpc -l DEBUG

 

pdm_log4j_config –f SDM_RPC -n com.ca.ServicePlus.pdm_rpc -l DEBUG

You can keep these handy if there is any requirment to trouble shoot these process.

Please mark this Thread resolved if your queries are addressed.

~Vinod.

[Legacy User]

Thanks for all answers! they're very clear and helpfull!

 

Although, if i have RPC Server as "Not Running", with several failed attempts to restart, is there any command to fix it up on running state?

 

Greetings.

[Anon Anon]

Ivo Reis,

 

Is the SDM integrated with the PAM? If yes, are there any events which were configured to trigger PAM process?

 

Thanks,

Naveen

[Legacy User]

Exactly! it's integrated with PAM.

 

Thanks in advance.

Ivo.

[Anon Anon]

Ijreis,

 

Whats the exact version of SDM and PAM including patch level? However, you may verify the below steps:

 

1.Log in to Service Desk Server

2.Navigate to Administration---> events----> ITPAM Event----> Configuration Information ---> Edit.

3. Ensure that "Allow time resetting box" is checked.

 

Here the ITPAM Event is the event which you have created to trigger the PAM process.

 

Thanks,

Naveen