DX Application Performance Management

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Empty Team Center

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  • 1.  Empty Team Center

    Posted 09-15-2020 12:47 PM
    Hi folks,
    any idea what to do to get back metrics, agents.. any info out of Teamcenter?
    Following pictures can show you my dilemma:

    Login with an Admin account... no data 
    a lot of nodes.. no transaction follow up 
    No data even at metric level..
    Already performed steps to clear webview an em cache.

    any Idea/suggestion?

    regards
    Harold


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    APM Senior Consultant
    Netready Solutions
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  • 2.  RE: Empty Team Center

    Posted 09-15-2020 05:03 PM
    Are you able to see agents in Investigator??

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    Business Solutions Analyst III
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  • 3.  RE: Empty Team Center

    Posted 09-16-2020 07:51 AM
    Hello Junaid,
    Yes.. The agents are being displayed by Investigator


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    APM Senior Consultant
    Netready Solutions
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  • 4.  RE: Empty Team Center
    Best Answer

    Broadcom Employee
    Posted 09-16-2020 02:47 AM

    Hi Harold,

    in the 2nd screenshot everything is grey: the "Alert Status" of your GENERIC_FRONTEND is "Unknown", there are 0 metrics and alerts shown in the tab. That mean that the corresponding agents are not connected/not generating those metrics.

    Unfortunately, currently it is not possible to "mount disconnected agents" as in WebView. But this capability is currently in progress.

    1. Investigate why agents are disconnected.
    2. As workaround use WebView



  • 5.  RE: Empty Team Center
    Best Answer

    Posted 09-17-2020 09:00 AM
    Hello Guenter,
    Thanks a lot for your answer.

    I finally took the fastest way: to reinstall the database.

    It took a while but now I'm seeing agents, experience cards and everything as usual.

    I do not understand why there was not any single msg at log level warning about any issue related to postgresql.

    Regards,
    Harold

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    APM Senior Consultant
    Netready Solutions
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