Team Center page blank and none of the links work

[Manish Parikh]

I just upgraded to v10.7.0 SP3 HF40.

After successfully starting up MoM and WV, I logged into Team Center. It's completely blank and none of the link of the left page work. In the bottom right of the corner, I  got a bunch of errors. Here is the screenshot

Let me know what I need to do to fix it and also how to get to WebView to see Domains, agents MM etc...

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Thanks in advance,

Manish A. Parikh
BAE Systems Inc.
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[Manish Parikh]

So, based on the following KB Article...

https://comm.support.ca.com/kb/team-center-blank-page-after-login-display-no-data-unknown-error/KB000125671

I've already imported/upload a valid signed certificate to the Enterprise Manager keystore  : <EM_HOME>\config\internal\server\keystore

But I am still not seeing anything on TC page. I've opened up case #20045568​

@Hallett German and I worked on that today. Is there more to be done on the keystore side?​​

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Thanks in advance,

Manish A. Parikh
BAE Systems Inc.
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[Manish Parikh]

@Norris Graves ​

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Thanks in advance,

Manish A. Parikh
BAE Systems Inc.
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[Haruhiko Davis]

did you upgrade all of the components in the readme?
did you restart the database? or is your database on Oracle RAC?
do you see the EM succesfully connect to the database?

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Custom Solution Architect
Broadcom
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[Manish Parikh]

did you upgrade all of the components in the readme? - YES

did you restart the database? or is your database on Oracle RAC? - Oracle

do you see the EM succesfully connect to the database? - YES

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Thanks in advance,

Manish A. Parikh
BAE Systems Inc.
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[Manish Parikh]

Problem is resolved.

1. SSL - the ipaddress can't be used for SSL connections as the new jetty/java needs to match the CN to the DNS name – used the DNS name
2. DNS - once we used the DNS name we could not resolve the DNS – added host entry
   introscope.webview.enterprisemanager.rest.base=https://MoM_DNS_Name:8444/apm/appmap
3. SSL – once DNS was resolved and the CN matched jetty/java check to see if the certificate used was valid. Without the entire cert chain in the java trusted store (EM_HOME/jre/lib/security) it could not. – added the cert chain from the browser to "EM_HOME/jre/lib/security/cacerts" keystore.on MoM and WV servers
4. When accessing jetty you need to have the proper 'trusted' certs loaded in order to validate the certificate.
   1. This is done in the browser by manually importing them into your machines store or its pushed by a GPO or software delivery software
   2. When the WV JVM access's EM (MoM's) rest API it validates the certs as well but on the servers you don't have the same chain as you do on your browser. That cert chain needs to be imported into the cacerts JVM keystore and that's why we imported them. (The highlighted one shown below).

PS - The rest api property (with DNS requirement) on WV and importing of cert chain to java keystore is NOT documented anywhere on CA/Broadcom. I highly suggest someone write up a KB for this please!

@Norris Graves @Hallett German @Chris Milazzo @chris.milazzo

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Thanks in advance,

Manish A. Parikh
BAE Systems Inc.
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[ANURANJAN KUMAR]

Hi Manish,

I faced same issue with postgresql while upgrading from 10.5 to 10.7 HF40. In my case DB got corrupt.

As a result no data was there in Team Center & WV button got disabled. 

Done redeployment of postgres & come out from this.

Regards,
AnuRanjan Kumar