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Windows could not start the CA APM Environmental Performance Agent

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  • 1.  Windows could not start the CA APM Environmental Performance Agent

    Posted 07-27-2018 05:14 PM

    How do I debug an group of ep agents that stopped and can not restart? 

    When trying to restart ep agent get the error pop up, "Windows could not start the CA APM Environmental Performance Agent on Local Computer.  For more information, review the System Event Log.  If this is a non-Microsoft service, contact the service vendor, and refer to the service-specific error code 1."

    This comes after patching windows hosts.



  • 2.  Re: Windows could not start the CA APM Environmental Performance Agent
    Best Answer

    Broadcom Employee
    Posted 07-29-2018 06:06 PM

    Hi Walter,

    By default the EPAgent uses the JAVA_HOME Windows environment variable so perhaps if Java has been updated the environment variable is out of date and no longer valid? Alternatively if JAVA_HOME has been hard set in that same file then perhaps that is now invalid?

    To get DEBUG logs (EPAGENT_HOME\logs directory)  from the service wrapper startup edit the EPAService.conf and set:

    wrapper.debug=TRUE

    wrapper.logfile.loglevel=DEBUG

     

    Hope that helps.

     

    Regards,

     

    Lynn

     

    ** JAVA_HOME setting version confirmed as root cause per Hal's update:

     

    Walter solved it. I created this KD on what was done Multiple EP agent failures, some will not restart - CA Knowledge 



  • 3.  Re: Windows could not start the CA APM Environmental Performance Agent

    Broadcom Employee
    Posted 07-30-2018 06:55 PM

    Walter solved it. I created this KD on what was done Multiple EP agent failures, some will not restart - CA Knowledge