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Remedy application

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  • 1.  Remedy application

    Posted 12-26-2018 08:12 AM

    Hi Team

    how can we monitor remedy application in ca apm.

    it has web tier and app tier how can we monitor app tier in remedy application.

    quick reply will be appreciated.



  • 2.  Re: Remedy application
    Best Answer

    Broadcom Employee
    Posted 12-26-2018 05:53 PM

    Hi Robert,


    APM does not directly & specifically support monitoring Remedy Action Request System. However APM is able to monitor Java applications in a generic sense using the Java Agent configured with a "default" configuration. This may be a feasible option.


    Does ARS run on Tomcat or another Java Application Server? If so, we do support monitoring of Java applications on various Application Server platforms with the APM Java agent. However, please note that ARS is not specifically certified compatible by CA Technologies.


    See this documentation about the Java agent and the subsections about various application servers. This is for APM 10.7, the current release.




  • 3.  Re: Remedy application

    Posted 12-27-2018 06:14 AM


    yes, it will run on Tomcat so where I can update the agent.jar and introscopeagent.profile location so that the agent starts.

    please guide me through this, I will be highly obliged 



  • 4.  Re: Remedy application

    Broadcom Employee
    Posted 01-01-2019 08:00 PM

    Hi Robert,


    You'll need to find out where within Remedy the script to start Tomcat  lives (usually catalina.bat or catalina.sh) and add parameters for the agent to the script. See the link below for details:


    Configure Apache Tomcat to Use the Java Agent.




  • 5.  Re: Remedy application

    Posted 01-04-2019 02:45 AM

    Hi Gordon_Preston


    Do we have to add the agent parameters to the Tomcat startup script?



  • 6.  Re: Remedy application

    Broadcom Employee
    Posted 01-04-2019 12:28 PM

    Hi Robert:

    Yes. See the link that Gordon provided