DX Application Performance Management

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DXI/Service Management Monitoring

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  • 1.  DXI/Service Management Monitoring

    Posted 12-26-2017 08:49 AM

    Hello to all!

    I have a customer with service Management 17 OnPremise and DXI.

    We need to monitor the Service Management performance (infrastructure and application), and more detail  xFlow (presenting low response).

    Has anyone did that?

    Regards,

    Guillermo



  • 2.  Re: DXI/Service Management Monitoring

    Posted 12-27-2017 10:22 AM

    Looping in Hiko_Davis and Guenter_Grossberger for any additional input.



  • 3.  Re: DXI/Service Management Monitoring
    Best Answer

    Posted 12-27-2017 07:40 PM

    Following a recomendation shared by  pedro.gomez@ca.com (Steps to configure CA Application Performance Management (APM) to monitor the Service Desk Manager Tomcat instance ). I'll use a Tomcat agent configured on NX.env Service Manager configuration file.

    It works perfectly and the time response was aceptable!

    I hope find the SM issue to share it with yours.

    Regards,

    Guillermo