DX Application Performance Management

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DXI/Service Management Monitoring

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  • 1.  DXI/Service Management Monitoring

    Posted 12-26-2017 08:49 AM

    Hello to all!

    I have a customer with service Management 17 OnPremise and DXI.

    We need to monitor the Service Management performance (infrastructure and application), and more detail  xFlow (presenting low response).

    Has anyone did that?



  • 2.  Re: DXI/Service Management Monitoring

    Broadcom Employee
    Posted 12-27-2017 10:22 AM

    Looping in Hiko_Davis and Guenter_Grossberger for any additional input.

  • 3.  Re: DXI/Service Management Monitoring
    Best Answer

    Posted 12-27-2017 07:40 PM

    Following a recomendation shared by  pedro.gomez@ca.com (Steps to configure CA Application Performance Management (APM) to monitor the Service Desk Manager Tomcat instance ). I'll use a Tomcat agent configured on NX.env Service Manager configuration file.

    It works perfectly and the time response was aceptable!

    I hope find the SM issue to share it with yours.