Hello,
I am seeing the following message when trying to install SysEDGE on RHEL 7.2:
SMX000007 Script or command ".pkgscripts/setup_ca-systemedge-core.pl.sh" failed with exit code 1.
Reason: The script or command encountered a problem.
Action: Find further details in the installation log file
/tmp/extract19487/installer/log/CA_SystemEDGE_Core.log.
I found the following KB article, but we do have a redhat-release file and uname -a does return expected information.
https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1544814.html
# more /etc/redhat-release
Red Hat Enterprise Linux Server release 7.2 (Maipo)
The log file contains the following information and there is no /tmp/extract directory
DATE : 17/06/19 14:57:16
INSTALLER : 45120940
CURRENT DIR : /tmp/ca-setup.FBnL2oUW
LANGUAGE : ENU (en_US.UTF-8)
USER : root
GROUP : root
CODESET : UTF-8
TERMINAL : UTF-8
SYSTEM : trapxwln1.xxyyzz.com
PLATFORM : Linux
VERSION : 3.10.0-327.el7.x86_64 - Red Hat Enterprise Linux Server release 7.2 (Maipo)
PHYSICAL MEMORY : 65678916 kB
FREE MEMORY : 57495480 kB
FILE : /tmp/extract19487/installer/log/CA_SystemEDGE_Core.log
14:57:16 ++ Read packages
14:57:16 +++ Package "CA_SystemEDGE_Core", version "5.9.0.15036" read from file "/tmp/ca-setup.FBnL2oUW/CA_SystemEDGE_Core-5.9.0.15036-Any.@p
if"
14:57:16 +++ Package "ca-systemedge-core", version "5.9.0.15036" read from file "/tmp/ca-setup.FBnL2oUW/ca-systemedge-core-5.9.0.15036-Linux_
x86.@pif"
14:57:16 +++ Package "ca-systemedge-deps-ftr", version "5.9.0.15036" read from file "/tmp/ca-setup.FBnL2oUW/ca-systemedge-deps-ftr-5.9.0.1503
6-Any.@pif"
14:57:16 +++ Package "ca-id-primer", version "1.0.1023.0" read from file "/tmp/ca-setup.FBnL2oUW/ca-id-primer.Linux.@pif"
14:57:16 +++ Package "CAI18N", version "11.0.7.0" read from file "/tmp/ca-setup.FBnL2oUW/CAI18N.Linux.@pif"
14:57:16 +++ Package "ca-cs-cam", version "14.0.1.0" read from file "/tmp/ca-setup.FBnL2oUW/ca-cs-cam-14.0.1-0.i386_ia64.rpm"
14:57:16 +++ Package "ca-cs-utils", version "11.2.12166.0" read from file "/tmp/ca-setup.FBnL2oUW/ca-cs-utils-11.2.12166.0-0000.noarch.rpm"
14:57:16 +++ Package "ca-setup-perl", version "5.12.2.11256" read from file "/tmp/ca-setup.FBnL2oUW/ca-setup-perl.Linux.@pif"
14:57:16 ++ Packages read successfully
14:57:17 ++ Call script ".pkgscripts/setup_CASystemEDGE.sh PREPIF"
14:57:17 ++ Script executed successfully
14:57:17 ++ Call script ".pkgscripts/setup_ca-systemedge-core.pl.sh PREPIF"
14:57:17 ++ Script executed successfully
14:57:17 ++ Call script ".pkgscripts/setup_CASystemEDGE.sh PRESTART"
Warning: The platform we are installing on is newer than latest officially supported.
14:57:18 ++ Script executed successfully
14:57:18 ++ Call script ".pkgscripts/setup_ca-systemedge-core.pl.sh PRESTART"
5/19/2017 14:57:18 - 'ca-systemedge-core'
CASETUP:SYSTEMEDGE:ERR:30681: Invalid value of parameter CASE_SNMP_TRAP_DESTINATION.
14:57:18 !! Script executed with error: 1
Script or command ".pkgscripts/setup_ca-systemedge-core.pl.sh" failed with exit code 1.
Reason: The script or command encountered a problem.
Action: Find further details in the installation log file
/tmp/extract19487/installer/log/CA_SystemEDGE_Core.log.