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PMI not reporting in hte investigator

  • 1.  PMI not reporting in hte investigator

    Posted May 24, 2016 08:27 AM

    Hi,

     

    I have a problem with PMI metrics in the APM investigator . The PMI is activated in Websphere and in the apm agent too but still not reporting in the investigator.

     

    # WebSphere PMI Configuration

    #

    # ================

    # Controls collection of WebSphere's internal

    # performance monitoring infrastructure (PMI) data;

    # set to true to gather data from WebSphere PMI

    # in the Introscope Agent.

    # You must restart the managed application before changes to this property take effect.

    introscope.agent.pmi.enable=true

     

    # Controls for hard-coded filters.

    #

    # Objref filter: filter out names ending with "@xxxxx" where "xxxxx"

    # is a numeric string

    # You must restart the managed application before changes to this property take effect.

    introscope.agent.pmi.filter.objref=false

     

    # Enable collection of different PMI data categories

    # by setting introscope.agent.pmi.enable.categoryName to true

    # (The data category must be turned on in WebSphere to

    # be visible as Introscope data).

    # You must restart the managed application before changes to this property take effect.

    introscope.agent.pmi.enable.threadPoolModule=true

    introscope.agent.pmi.enable.servletSessionsModule=true

    introscope.agent.pmi.enable.connectionPoolModule=true

    introscope.agent.pmi.enable.beanModule=true

    introscope.agent.pmi.enable.transactionModule=false

    introscope.agent.pmi.enable.webAppModule=false

    introscope.agent.pmi.enable.jvmRuntimeModule=false

    introscope.agent.pmi.enable.systemModule=false

    introscope.agent.pmi.enable.cacheModule=false

    introscope.agent.pmi.enable.orbPerfModule=false

    introscope.agent.pmi.enable.j2cModule=true

    introscope.agent.pmi.enable.webServicesModule=false

    introscope.agent.pmi.enable.wlmModule=false

    introscope.agent.pmi.enable.wsgwModule=false

    introscope.agent.pmi.enable.alarmManagerModule=false

    introscope.agent.pmi.enable.hamanagerModule=false

    introscope.agent.pmi.enable.objectPoolModule=false

    introscope.agent.pmi.enable.schedulerModule=false

    # introscope.agent.pmi.enable.jvmpiModule=false

    #introscope.agent.pmi.enable.SIB\ Service=false

     

    # PMI properties for Websphere Process Server

    #introscope.agent.pmi.enable.WBIStats.RootGroup=true

    #introscope.agent.pmi.enable.SCAStats.RootGroup=true

     

     

     

    The WAS version is was 7.0.0.33

    the APM agent version is 9.5.5

     

    I don't have this problem on many others intrumented JVM.

     

    All help is welcome!



  • 2.  Re: PMI not reporting in hte investigator

    Broadcom Employee
    Posted May 24, 2016 08:32 AM

    Hi Herve,

    I assume the WebSphere custom service is configured and enabled, and there are no errors in the WebSphere logs with ClassNotFoundErrors for the custom service - com.wily.introscope.api.websphere.IntroscopeCustomService ?

    Other things to check are the amount of metrics reported by the agent, (combination of live and historical metrics) and the amount of metrics reported by the collector it is reporting too (again a total of live and historical data)

    Did this data ever appear for this JVM ?

     

    Thanks,

    David



  • 3.  Re: PMI not reporting in hte investigator

    Posted May 24, 2016 08:56 AM

    Hi David,

     

    Thanks for your reply.

     

    In fact i just found an error message in the systemout.log of the JVM :

     

    00000000 ContainerHelp E   WSVR0501E: Error

    creating component Introscope JMX and PMI Service [class

    com.ibm.ws.runtime.component.CustomServiceImpl]

            at

    com.wily.introscope.api.websphere.IntroscopeCustomService$AdminServiceNotificationListener.handleNotification(IntroscopeCustomService.java:245)

            at

    com.wily.introscope.api.websphere.IntroscopeCustomService.initialize(IntroscopeCustomService.java:84)

     

    Cordialement,

    Hervé Dos santos

    herve.dossantos@bnpparibas.com

     

     

     

      N'imprimez ce message que si nécessaire, pensez à l'environnement

     

     

     

     

     

     

    Re:  - PMI not reporting in hte investigator

     

    (Internet)

    communityadmin

     

     

    A :

    Herve DOS SANTOS

     

    24/05/2016 14:33

     

    Veuillez répondre à jive-411656590-1w644v-2-400gp5

     

     

     

     

     

     

     

    CA Communities

     

    PMI not reporting in hte investigator

    reply from David Lewis in CA APM - View the full discussion

     

    Hi Herve,

    I assume the WebSphere custom service is configured and enabled, and there

    are no errors in the WebSphere logs with ClassNotFoundErrors for the

    custom service - com.wily.introscope.api.websphere.IntroscopeCustomService

    ?

    Other things to check are the amount of metrics reported by the agent,

    (combination of live and historical metrics) and the amount of metrics

    reported by the collector it is reporting too (again a total of live and

    historical data)

    Did this data ever appear for this JVM ?

     

    Thanks,

    David

     

     

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    please delete it and any copies from your systems and immediately notify

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  • 4.  Re: PMI not reporting in hte investigator

    Broadcom Employee
    Posted May 24, 2016 09:04 AM

    Hi Herve:

      Based on your last note, it is unclear if you need additional assistance on this issue or the thread can be marked as closed.

     

    Please let us know

    Thanks

    Hal German



  • 5.  Re: PMI not reporting in hte investigator

    Posted May 24, 2016 09:19 AM

    Hi David,

     

    In fact I saw the error message but still not understand the problem. So i

    always need assistance.

     

    Cordialement,

    Hervé Dos santos

    herve.dossantos@bnpparibas.com

     

     

     

      N'imprimez ce message que si nécessaire, pensez à l'environnement

     

     

     

     

     

     

    Re:  - PMI not reporting in hte investigator

     

    (Internet)

    communityadmin

     

     

    A :

    Herve DOS SANTOS

     

    24/05/2016 15:06

     

    Veuillez répondre à jive-411656590-1w644v-2-400gqc

     

     

     

     

     

     

     

    CA Communities

     

    PMI not reporting in hte investigator

    reply from HALLETT GERMAN in CA APM - View the full discussion

     

    Hi Herve:

      Based on your last note, it is unclear if you need additional assistance

    on this issue or the thread can be marked as closed.

     

    Please let us know

    Thanks

    Hal German

     

     

    Reply to this message by replying to this email, or go to the message on

    CA Communities

    Start a new discussion in CA APM by email or at CA Communities

    Following PMI not reporting in hte investigator in these streams: Inbox

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    This message and any attachments (the "message") is

    intended solely for the intended addressees and is confidential.

    If you receive this message in error,or are not the intended recipient(s),

    please delete it and any copies from your systems and immediately notify

    the sender. Any unauthorized view, use that does not comply with its purpose,

    dissemination or disclosure, either whole or partial, is prohibited. Since the internet

    cannot guarantee the integrity of this message which may not be reliable, BNP PARIBAS

    (and its subsidiaries) shall not be liable for the message if modified, changed or falsified.

    Do not print this message unless it is necessary,consider the environment.



  • 6.  Re: PMI not reporting in hte investigator

    Broadcom Employee
    Posted May 24, 2016 09:47 AM

    Hi Herve,

    We would need the full stack trace, there is normally something further down that will say "Caused By... "

    we would also need to know where the WebAppSupport.jar file is, if it is referenced in the wily/common folder or you happened to move it to /wily/ext (which would be wrong)

    Although this is later documentation, this is the procedure for configuration:

     

    WebSphere - CA Application Performance Management - 10.2 - CA Technologies Documentation

     

    if everything looks right to you, we would suggest to open a case with the WebSphere server logs and server.xml, agent logs and agent directory listing to see where everything is.

     

    Thanks,

    David



  • 7.  Re: PMI not reporting in hte investigator

    Posted May 24, 2016 10:00 AM

    Hi,

     

    See below the full message :

     

    00000000 ContainerHelp E   WSVR0501E: Error

    creating component Introscope JMX and PMI Service [class

    com.ibm.ws.runtime.component.CustomServiceImpl]

    com.ibm.ws.exception.RuntimeWarning: java.lang.NullPointerException

            at

    com.ibm.ws.runtime.component.CustomServiceImpl.start(CustomServiceImpl.java:169)

            at

    com.ibm.ws.runtime.component.ContainerHelper.startComponents(ContainerHelper.java:538)

            at

    com.ibm.ws.runtime.component.ContainerImpl.startComponents(ContainerImpl.java:627)

            at

    com.ibm.ws.runtime.component.ContainerImpl.start(ContainerImpl.java:618)

            at

    com.ibm.ws.runtime.component.ServerImpl.start(ServerImpl.java:502)

            at

    com.ibm.ws.runtime.WsServerImpl.bootServerContainer(WsServerImpl.java:298)

            at com.ibm.ws.runtime.WsServerImpl.start(WsServerImpl.java:214)

            at com.ibm.ws.runtime.WsServerImpl.main(WsServerImpl.java:666)

            at com.ibm.ws.runtime.WsServer.main(WsServer.java:59)

            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

            at

    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

            at

    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

            at java.lang.reflect.Method.invoke(Method.java:611)

            at

    com.ibm.wsspi.bootstrap.WSLauncher.launchMain(WSLauncher.java:213)

            at com.ibm.wsspi.bootstrap.WSLauncher.main(WSLauncher.java:93)

            at com.ibm.wsspi.bootstrap.WSLauncher.run(WSLauncher.java:74)

            at

    org.eclipse.core.internal.runtime.PlatformActivator$1.run(PlatformActivator.java:78)

            at

    org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:92)

            at

    org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:68)

            at

    org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:400)

            at

    org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:177)

            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

            at

    sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)

            at

    sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)

            at java.lang.reflect.Method.invoke(Method.java:611)

            at org.eclipse.core.launcher.Main.invokeFramework(Main.java:340)

            at org.eclipse.core.launcher.Main.basicRun(Main.java:282)

            at org.eclipse.core.launcher.Main.run(Main.java:981)

            at

    com.ibm.wsspi.bootstrap.WSPreLauncher.launchEclipse(WSPreLauncher.java:341)

            at

    com.ibm.wsspi.bootstrap.WSPreLauncher.main(WSPreLauncher.java:111)

    Caused by: java.lang.NullPointerException

            at

    com.wily.introscope.api.websphere.IntroscopeCustomService$AdminServiceNotificationListener.handleNotification(IntroscopeCustomService.java:245)

            at

    com.wily.introscope.api.websphere.IntroscopeCustomService.initialize(IntroscopeCustomService.java:84)

            at

    com.ibm.ws.runtime.component.CustomServiceImpl.start(CustomServiceImpl.java:150)

            ... 29 more

     

    Cordialement,

    Hervé Dos santos

    herve.dossantos@bnpparibas.com

     

     

     

      N'imprimez ce message que si nécessaire, pensez à l'environnement

     

     

     

     

     

     

    Re:  - PMI not reporting in hte investigator

     

    (Internet)

    communityadmin

     

     

    A :

    Herve DOS SANTOS

     

    24/05/2016 15:56

     

    Veuillez répondre à jive-411656590-1w644v-2-400gqr

     

     

     

     

     

     

     

    CA Communities

     

    PMI not reporting in hte investigator

    reply from David Lewis in CA APM - View the full discussion

     

    Hi Herve,

    We would need the full stack trace, there is normally something further

    down that will say "Caused By... "

    we would also need to know where the WebAppSupport.jar file is, if it is

    referenced in the wily/common folder or you happened to move it to

    /wily/ext (which would be wrong)

    Although this is later documentation, this is the procedure for

    configuration:

     

    WebSphere - CA Application Performance Management - 10.2 - CA Technologies

    Documentation

     

    if everything looks right to you, we would suggest to open a case with the

    WebSphere server logs and server.xml, agent logs and agent directory

    listing to see where everything is.

     

    Thanks,

    David

     

     

    Reply to this message by replying to this email, or go to the message on

    CA Communities

    Start a new discussion in CA APM by email or at CA Communities

    Following PMI not reporting in hte investigator in these streams: Inbox

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    your communities account to be deactivated (opt out), please send an email

    to CustomerPrograms@ca.com.

    Additionally, if you wish to opt out of all unsolicited commercial

    communications from CA Technologies, click here.

     

     

     

     

    This message and any attachments (the "message") is

    intended solely for the intended addressees and is confidential.

    If you receive this message in error,or are not the intended recipient(s),

    please delete it and any copies from your systems and immediately notify

    the sender. Any unauthorized view, use that does not comply with its purpose,

    dissemination or disclosure, either whole or partial, is prohibited. Since the internet

    cannot guarantee the integrity of this message which may not be reliable, BNP PARIBAS

    (and its subsidiaries) shall not be liable for the message if modified, changed or falsified.

    Do not print this message unless it is necessary,consider the environment.



  • 8.  Re: PMI not reporting in hte investigator
    Best Answer

    Broadcom Employee
    Posted May 24, 2016 10:12 AM

    Hi Herve,

    We've seen this sort of error in the past when there might be more than one custom service active at the same time, particularly in the time where we had the different PowerPack for WebSphere service which no longer exists since APM 9.5

    I think it's better to get the case open and provide the suggested information and we can look into it further for you.

     

    Thanks,

    David



  • 9.  Re: PMI not reporting in hte investigator

    Posted May 24, 2016 10:37 AM

    Thanks for your help David, I will take your advice and open a case.

     

    Cordialement,

    Hervé Dos santos

    herve.dossantos@bnpparibas.com

     

     

     

      N'imprimez ce message que si nécessaire, pensez à l'environnement

     

     

     

     

     

     

    Re:  - PMI not reporting in hte investigator

     

    (Internet)

    communityadmin

     

     

    A :

    Herve DOS SANTOS

     

    24/05/2016 16:14

     

    Veuillez répondre à jive-411656590-1w644v-2-400gqu

     

     

     

     

     

     

     

    CA Communities

     

    PMI not reporting in hte investigator

    reply from David Lewis in CA APM - View the full discussion

     

    Hi Herve,

    We've seen this sort of error in the past when there might be more than

    one custom service active at the same time, particularly in the time where

    we had the different PowerPack for WebSphere service which no longer

    exists since APM 9.5

    I think it's better to get the case open and provide the suggested

    information and we can look into it further for you.

     

    Thanks,

    David

     

     

    Reply to this message by replying to this email, or go to the message on

    CA Communities

    Start a new discussion in CA APM by email or at CA Communities

    Following PMI not reporting in hte investigator in these streams: Inbox

    You are receiving this email because you are a member of the CA

    Communities.

    If you'd like to change your email preferences, click here. If you want

    your communities account to be deactivated (opt out), please send an email

    to CustomerPrograms@ca.com.

    Additionally, if you wish to opt out of all unsolicited commercial

    communications from CA Technologies, click here.

     

     

     

     

    This message and any attachments (the "message") is

    intended solely for the intended addressees and is confidential.

    If you receive this message in error,or are not the intended recipient(s),

    please delete it and any copies from your systems and immediately notify

    the sender. Any unauthorized view, use that does not comply with its purpose,

    dissemination or disclosure, either whole or partial, is prohibited. Since the internet

    cannot guarantee the integrity of this message which may not be reliable, BNP PARIBAS

    (and its subsidiaries) shall not be liable for the message if modified, changed or falsified.

    Do not print this message unless it is necessary,consider the environment.



  • 10.  Re: PMI not reporting in hte investigator

    Broadcom Employee
    Posted May 24, 2016 10:26 AM

    Hi Herve,

     

    The error seems to point to the Custom services (WSVR0501E: Error creating component Introscope JMX and PMI Service [class com.ibm.ws.runtime.component.CustomServiceImpl]).

    If you have followed the guide and you feel like you created the custom service correctly I would check the JVM vendor and version used by the application and then would check if you are using the correct agent.jar (agent.jar or agentnoredef.jar or agentnoretrans.jar etc...). Below TEC DOC will help you decide which .jar to use:

     

    What is the difference between the files Agent.jar, AgentNoRedef.jar, AgentNoRetrans.jar, AgentNoRedefNoRetrans.jar?

     

    Thanks

    Jose



  • 11.  Re: PMI not reporting in hte investigator

    Posted May 24, 2016 10:05 AM

    Hi ,

     

    Yes  the WebAppSupport.jar file is referenced in the wily/common folder.

     

    I will just open a cause because effectively for me the configuration

    looks good.

     

    Cordialement,

    Hervé Dos santos

    herve.dossantos@bnpparibas.com

     

     

     

      N'imprimez ce message que si nécessaire, pensez à l'environnement

     

     

     

     

     

     

    Re:  - PMI not reporting in hte investigator

     

    (Internet)

    communityadmin

     

     

    A :

    Herve DOS SANTOS

     

    24/05/2016 15:56

     

    Veuillez répondre à jive-411656590-1w644v-2-400gqr

     

     

     

     

     

     

     

    CA Communities

     

    PMI not reporting in hte investigator

    reply from David Lewis in CA APM - View the full discussion

     

    Hi Herve,

    We would need the full stack trace, there is normally something further

    down that will say "Caused By... "

    we would also need to know where the WebAppSupport.jar file is, if it is

    referenced in the wily/common folder or you happened to move it to

    /wily/ext (which would be wrong)

    Although this is later documentation, this is the procedure for

    configuration:

     

    WebSphere - CA Application Performance Management - 10.2 - CA Technologies

    Documentation

     

    if everything looks right to you, we would suggest to open a case with the

    WebSphere server logs and server.xml, agent logs and agent directory

    listing to see where everything is.

     

    Thanks,

    David

     

     

    Reply to this message by replying to this email, or go to the message on

    CA Communities

    Start a new discussion in CA APM by email or at CA Communities

    Following PMI not reporting in hte investigator in these streams: Inbox

    You are receiving this email because you are a member of the CA

    Communities.

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    to CustomerPrograms@ca.com.

    Additionally, if you wish to opt out of all unsolicited commercial

    communications from CA Technologies, click here.

     

     

     

     

    This message and any attachments (the "message") is

    intended solely for the intended addressees and is confidential.

    If you receive this message in error,or are not the intended recipient(s),

    please delete it and any copies from your systems and immediately notify

    the sender. Any unauthorized view, use that does not comply with its purpose,

    dissemination or disclosure, either whole or partial, is prohibited. Since the internet

    cannot guarantee the integrity of this message which may not be reliable, BNP PARIBAS

    (and its subsidiaries) shall not be liable for the message if modified, changed or falsified.

    Do not print this message unless it is necessary,consider the environment.



  • 12.  Re: PMI not reporting in hte investigator

    Broadcom Employee
    Posted May 24, 2016 10:25 AM

    Hi Herve:

    This thread has gone as far as it can and next step is a case. Marking as Answered to indicate thread is closed.

     

    However, though eh Support Case the issue will be worked

     

    Thanks

    Hal German