DX Application Performance Management

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I can´t "promote" a recording session with https protocol ...

  • 1.  I can´t "promote" a recording session with https protocol ...

    Posted 11-25-2015 08:04 PM

    Hi, I can´t "promote" a recording session with https protocol, I changed the idiom of the browser to record the session (or transaction) and set the Setup --> Https Settings, and the record is successful, and when I try "promote" the recording session to business transaction, the CEM runs the processing but not generates nothing and the process block the CEM.

     

    any suggestions ?

     

    Thank you!

     

    EDS.



  • 2.  Re: I can´t "promote" a recording session with https protocol ...

    Posted 11-25-2015 10:50 PM

    Hi Eduarte,

    From your description the Tim has successfully recorded the https transaction after you uploaded the SSL key to the Tim

    So this promotion problem sounds more related to a CEM/APM DB performance problem rather than anything related to the transaction being https.

    Have you been able to successfully promote other transactions recently?

    I would suggest the best plan is to open a new case with Support so we can help to diagnose root cause as it may require some in depth research.

    https://support.ca.com/irj/portal/implsvcnewcase

    Thanks

    Lynn



  • 3.  Re: I can´t "promote" a recording session with https protocol ...

    Posted 11-30-2015 08:12 AM

    Hi Eduarte:

    Following up on what Lynn said, there should be a log entry when promotion starts and succeeds/fails and EM log. Promoting around the top of the hour when the hourly aggregation takes place can also impact a successful promotion. Also a large domainconfig.xml can impact things.

     

    A case analysis should reveal which of these factors are in play

    Thanks

    Hal